11 Replies
Lauren Connelly

Hi Phoebe! 

Hmm, that doesn't sound right! How are you tracking the progress of the course? 

To look, you'll need to go into "Publish". Click "LMS" and near the bottom, you should see a button that reads "Reporting and Tracking". This will open another screen, and in the Tracking section, you can designate how you want the results to be tracked.

The options are:

  • Number of Slides Viewed
  • Results Slide
  • Course Completion Trigger

Here is how it looks in Storyline 360.

We'll be here if you have any questions!

Phoebe Fortune

Hi!

Not sure I can share the content with an external company, but I will check and come back to you.

It’s happening on the 3 browsers we have access to, Explorer, Chrome and Edge.

I’m publishing it to HTML5 with Flash back up. The results pages are working in preview... but as soon as they’re published the scores disappear! All other functionality on the Results pages seem to be working.

Thanks for the help!

Kind regards

Phoebe

This email and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this email in error, please notify the sender and immediately delete it from your system. Do not copy, use, disclose or otherwise act upon any part of this email or its attachments.

Internet communications are not guaranteed to be secure or virus-free. The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any internet communications by any third party, or from the transmission of any viruses. Replies to this email may be monitored by the Barclays Group for operational or business reasons.

Any opinion or other information in this email or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclaycard is a trading name of Barclays Bank PLC. Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London, E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702).

Wendy Farmer

Phoebe

have you tried publishing to Scorm Cloud to see if the same thing happens?  This will determine if it is a SL issue or an LMS issue.

Also just to let you know your email signature came through - if you click View on the email you can come into the forum and edit your post to remove it if you want.

Katie Riggio

Hi, Phoebe. Thanks for working with us on this!

I used Storyline 3, Update 8, to publish and then hosted the package in SCORM Cloud, an LMS testing environment we use to gauge course performance–here's the link!

I was able to take the quiz and view the results in Chrome 79 without any issues. Could you try my link and let me know if you see the result display problem there? Also, what browser versions are you using to view the content?

Test

We'll figure this out together!

Phoebe Fortune

Hi Katie

Sorry about the delay.

Your link seems to work fine. So, have you worked out why it wasn't calculating the score when I publish it?

Is it to do with the update?

Kind regards

Phoebe Fortune

This email and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this email in error, please notify the sender and immediately delete it from your system. Do not copy, use, disclose or otherwise act upon any part of this email or its attachments.

Internet communications are not guaranteed to be secure or virus-free. The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any internet communications by any third party, or from the transmission of any viruses. Replies to this email may be monitored by the Barclays Group for operational or business reasons.

Any opinion or other information in this email or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclaycard is a trading name of Barclays Bank PLC. Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London, E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702).