I'm building a rather complex system simulation in Storyline 2. My problem is that when I test the interactions in the Preview tool, everything works fine. When I publish it and test it in the browser, myriad problems appear, especially in the form of layers showing up when they shouldn't.
Is this unique to me? Is there some setting I should be aware of?
Thanks for contacting us and sharing what you are experiencing with your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Be sure to direct me to the problematic slides so I know where to focus my attention.
Leslie: I think that would be most helpful, but it's full of proprietary images and functions and I am not permitted to. I'll see if I can build a "redacted" version with the same problems. Thank you!
2 Replies
Hi Jake,
Thanks for contacting us and sharing what you are experiencing with your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Be sure to direct me to the problematic slides so I know where to focus my attention.
Leslie: I think that would be most helpful, but it's full of proprietary images and functions and I am not permitted to. I'll see if I can build a "redacted" version with the same problems. Thank you!
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