11 Replies
Peter Anderson

Hi Harri, 

First, can you please make sure you have your machine's DPI set to 96? Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI. 

You'll also want to be sure you're following some basic rules to prevent strange behavior:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Finally, if your Storyline software is not working properly, a simple repair may fix the problem. If not, please feel free to submit a ticket to our support team for additional help.

Thanks, Harri!

Harri C

Hi All,

Just bumping this one up again as the repair didn't resolve the issue.

Kerning seems to misalign with letters surrounding 'v's, but not all of the time.

This issue is both with onscreen text and text in the notes tab.

If any one has any ideas they would be very much appreciated.

Thank you

Peter Anderson

Hi Harri,

Thanks for submitting the case, and I'm really glad to hear that it sounds like simply returning your Slide View to 100% seems to have resolved the issue. 

The kerning issue when viewed outside of the 100% zoom is something we'll be taking a look at. 

Thanks for your time and help with this

Harri C

Thread update for anyone who may search this in the future:

Slide view being returned to 100% did not resolve the issue and I have been unable to resolve the issue entirely, however I believe I know why the kerning was off. I believe the if you have a 'scale to fill browser' option selected (as I often do) SL doesn't scale the text correctly. I have now seen this with various different fonts.

So a potential solution is don't use scale to browser size.

Hope this helps