Text becomes blurred when I apply animation

Aug 21, 2018


Since the latest Storyline 3 update, text becomes blurred and difficult to read when I apply animation. Please see the attached example, which has one screen with unanimated bullet points and one with a fade animation applied.

The text is blurred in Preview mode as well as when the file is published. (Ironic, as the module I'm working on is about disability, accessibility and diversity, that the text is difficult to read...)



37 Replies
Alyssa Gomez

Hi, everyone!

As promised, I wanted to share that Update 26 for Storyline 360 is live – check out all the new fixes and features here!

In this update, we addressed the issue where text wold appear blurry when adding animation.

Here’s how you can update Storyline 360 to take advantage of that fix. Let me know if you have any questions about that!

Ashley Terwilliger-Pollard

Hi Deanna,

We've seen a handful of new examples of this blurriness. For the folks who are running into it, they're seeing it strictly in the Chrome browser (latest updates). Does that match what you're experiencing? Are you seeing it in any other browsers?

Can you also check what version of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline". The latest is Storyline 360, build 3.28.18944.0


Alyssa Gomez

Hi Deanna,

Thanks for those details. That definitely sounds odd! I've tried recreating this issue on my end, but so far I haven't seen any blurriness on animated text.

Would you be willing to share a sample slide with our Support Team? We'd love to take a closer look.

If that works for you, you can upload your file privately to us here. We'll give it a test and let you know what we find!

Ren Gomez

Hi Alicia,

Sorry to hear you're running into this as well! It looks like any blurriness issues that occurred after Update 26 were specific to Chrome? Are you using Chrome, and what update of Storyline are you on? You can view this by going to the Help tab, and clicking on About Storyline.

If you'd like us to test your file and see what could be causing the issue, feel free to connect with a support engineer, and they'll take a look!

Katie Riggio

Hello, DOMETIC Academy team!

I'm happy to look into the quality with you. First, let's gather key details so we can explore further:

  • What version of Storyline are you using?
    • Storyline 360 (Update 26) and Storyline 3 (Update 7) hold a fix for the issue where text would appear blurry when adding animation.
  • Is this happening within Storyline, in the published output, or both? If just the published output, do you see any trends with which browsers?

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