Since the latest Storyline 3 update, text becomes blurred and difficult to read when I apply animation. Please see the attached example, which has one screen with unanimated bullet points and one with a fade animation applied.
The text is blurred in Preview mode as well as when the file is published. (Ironic, as the module I'm working on is about disability, accessibility and diversity, that the text is difficult to read...)
I'm having the same issue when applying animations to text. Any update on this? I'm seeing the blurriness when previewing and when reviewing an item published on articulate review.
We've seen a handful of new examples of this blurriness. For the folks who are running into it, they're seeing it strictly in the Chrome browser (latest updates). Does that match what you're experiencing? Are you seeing it in any other browsers?
Can you also check what version of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline". The latest is Storyline 360, build 3.28.18944.0
Thanks for those details. That definitely sounds odd! I've tried recreating this issue on my end, but so far I haven't seen any blurriness on animated text.
Would you be willing to share a sample slide with our Support Team? We'd love to take a closer look.
If that works for you, you can upload your file privately to us here. We'll give it a test and let you know what we find!
Hi Crystal. I am having the very same issue that Jacek is having. Since this comment is from a year ago, I was curious if an updated has been published to address the issue?
Sorry to hear you're running into this as well! It looks like any blurriness issues that occurred after Update 26 were specific to Chrome? Are you using Chrome, and what update of Storyline are you on? You can view this by going to the Help tab, and clicking on About Storyline.
Thanks for letting us know that you're seeing this as well, Venkat.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
37 Replies
Hi Ansh,
This issue is specific to text with animation and when viewing the HTML5 output.
This conversation is attached to the report so that we can share an update when we can.
Hi, everyone!
As promised, I wanted to share that Update 26 for Storyline 360 is live – check out all the new fixes and features here!
In this update, we addressed the issue where text wold appear blurry when adding animation.
Here’s how you can update Storyline 360 to take advantage of that fix. Let me know if you have any questions about that!
I'm having the same issue when applying animations to text. Any update on this? I'm seeing the blurriness when previewing and when reviewing an item published on articulate review.
Hi Deanna,
We've seen a handful of new examples of this blurriness. For the folks who are running into it, they're seeing it strictly in the Chrome browser (latest updates). Does that match what you're experiencing? Are you seeing it in any other browsers?
Can you also check what version of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline". The latest is Storyline 360, build 3.28.18944.0
Hey Ashley,
I'm using V3.28.18944.0. I installed the latest a few days ago.
Yes, we are using chrome to view articulate review. However, I have seen it in IE as well and I do see it when I'm previewing directly in Storyline.
Hi Deanna,
Thanks for those details. That definitely sounds odd! I've tried recreating this issue on my end, but so far I haven't seen any blurriness on animated text.
Would you be willing to share a sample slide with our Support Team? We'd love to take a closer look.
If that works for you, you can upload your file privately to us here. We'll give it a test and let you know what we find!
Hi Crystal. I am having the very same issue that Jacek is having. Since this comment is from a year ago, I was curious if an updated has been published to address the issue?
Hi Alicia,
Sorry to hear you're running into this as well! It looks like any blurriness issues that occurred after Update 26 were specific to Chrome? Are you using Chrome, and what update of Storyline are you on? You can view this by going to the Help tab, and clicking on About Storyline.
If you'd like us to test your file and see what could be causing the issue, feel free to connect with a support engineer, and they'll take a look!
We are also facing the same text blur issue, when the text applied with fade in animation. we are using 360 latest update.
Thanks for letting us know that you're seeing this as well, Venkat.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Are there any updates on this topic yet? Experiencing the same thing with blurry text when applying animation.
Hello, DOMETIC Academy team!
I'm happy to look into the quality with you. First, let's gather key details so we can explore further:
This discussion is closed. You can start a new discussion or contact Articulate Support.