Text blinking

Hi there, I just signed up for the free trial version in order to get used to this program.  When I write in the text box, the text starts to blink automatically.  It is really disturbing not to see the whole text while editing. I've already  uninstalled and install it twice but it is still the same...

Thanks a lot for your help!

 

 

36 Replies
Vincent Scoma

Hi Alba!

Thank you for clarifying which application you are using. Is Articulate 360 installed on your local hard drive (usually a C: Drive), or was it installed on a network drive?  

As Lauren mentioned, we have seen this behavior when the desktop app was installed on a network drive/external location. 

Leslie McKerchie

Hi Charles and welcome to E-Learning Heroes 😊

Thanks for contacting us and sharing that you're running into a similar issue.

I was able to take a look at the support case that Alba worked on with our team and the issue was a corrupted/outdated graphic driver on their machine.

That's a very specific issue for the individual, so there is not a standard solution to share with you here. I've opened a support case on your behalf so that you can work directly with our support team as well.

Steve Rice

I just used the software a few days ago...opened it up today and am suddenly having the same issue. I can't edit textboxes without them blinking as I type. It's impossible to create slides effectively this way.

I updated 360...is this perhaps a glitch with the new update. It's surprising to me that multiple people would have the same issue in such short timing. Is anyone else having this issue?

Any help anyone can provide is appreciated.

Ren Gomez

Hi Steve,

I'm sorry to hear you're running into this issue as well! If your file is saved locally, as mentioned above, taking a closer look at your setup will be the next step.

Feel free to reach out to our support engineers using the link below to get some tailored help on finding the root of the issue!

Katie Gibbs

Ugh, this is frustrating. I contacted support and got a list of things to do:

May I know if you happen to have gone through this article to ensure you followed the standard recommendations when working with Storyline 360 on a Mac with Parallels: https://articulate.com/support/article/using-articulate-software-on-a-mac-with-parallels-desktop

Most cases with issues like this are environment-related issues like outdated graphics driver or they’re running an older OS version which does not utilize DirectX 11 in the Guest OS.

Is the 16GB of RAM you mentioned, the allocated RAM for the virtual machine? Or is that the overall RAM you have in your Macbook? If ever you’ve only allocated 2GB of RAM to the virtual machine, try increasing it and see if the problem gets fixed.

Also, in Parallels 16 there is some improved support for graphics in macOS 10.14 Mojave and later. So, in case you’re running an older macOS version, I’d like to recommend you get an update if possible.

So far I've done pretty much everything on the linked page and still have blinking text. Now I am updating my High Sierra to Catalina. Here are my specs (obvi will be Catalina in about 30 minutes...)

Mac specs

I am running the trial and am in the middle of classes that use Articulate. I have my work saved on my drive, so I am not really worried about that. But I am worried that somehow I will not be able to reinstall my Articulate trial (which I haven't done yet, but am supposed to have done, I just learned, after disconnecting the shared folders.

SIGH. Maybe I will have to break down and buy a PC for this career. Please someone talk me down from that ledge and tell me that Mac/Catalina/Parallels CAN work smoothly and FAST (because it's also really slow, too).

 

Leslie McKerchie

Hi Nicole,

Thanks for reaching out and sharing that you're experiencing a similar issue.

It looks like Katie explained the why above and that updating was able to help her as well as Lyn above:

In Parallels 16 there is some improved support for graphics in macOS 10.14 Mojave and later. 

You're welcome to work directly with our team as well if needed. You can contact them directly here.

Rosaria Marraffino

Hello everyone, 

After updating to the latest Storyline360 version, I too have the same annoying problem of blinking text when trying to edit it. It really makes it impossible to edit text this way.

I have a MacBook Pro with MacOS High Sierra, a Windows 10 Enterprise machine with Parallel Desktop 16 for Mac Pro Edition. Updating to Catalina is absolutely NOT an option for me as I have some 32-bit apps (for example Adobe InDesign CS6) that won't run in the new operating system. Updating to Mojave "could" be possible if that's the only solution (32-bit app still "work" in Mojave) but I'd rather not do that either, as apparently 32-bit apps functionalities could be reduced or they could crash a lot. 

Any fixes for me ? 

Thanks in advance!

Rosaria Marraffino

Hi Katie, it doesn't really matter whether Articulate is a 32-bit program or 64 because I have it installed on Windows and I access the virtual machine via Parallel. But if I need to update to Catalina on the Mac part of my laptop in order to fix the blinking text issue, than I have a huge problem because I'll loose the 32-bit programs that runs on my Mac partition. I agree with you, there should be a Mac version for Articulate or, at least, the good functioning of Storyline should not be dependant of what Mac operative system you have on your computer in case you use a virtual machine!