i have problem with my Text Boxes and Shapes!! I am not sure what has happened but I downloaded my Character Bundles into Articulate 2. Ever since I have done that my Text boxes won’t fill in correctly. I have a screenshot but I cannot load it here. Is there a way to fix this??
Thanks for sharing what you're seeing – that does look odd! I'm unable to recreate this Shape Fill behavior in a sample file, so I'll need your help.
Since this wonkiness happened recently, a simple Storyline 2 repair should help get both functions back to normalcy. Could you give these steps a try and let me know what happens after? If that doesn't help, could you share just a basic .STORY slide that holds this oddity with me so I can take a look? You can share it publicly here by using the Add Attachment button in your reply, or send it privately by using this upload link. Thanks!
Hi Denise! I know you're working under a tight deadline, so we want to get you the help you need as soon as possible. Your case is is in the right place, and you'll hear back from us soon.
If you want to expedite the process, you can send a copy of the affected slide directly to your case using this form.
Thanks for the update. I did include a picture of one slide when I submitted the case. I appreciate the help. Its case number # 01728636. thanks again. You guys are always awesome.
I did see the screenshot you shared, but our Engineers may also ask for the original .story file, as well. That way they can open it in Storyline and take a look inside.
You can go ahead and send that now, if you'd like. They'll delete it when they're done troubleshooting.
Hello. I found the correct fix for this issue. Win 10 now allows you to specify a resolution/dpi for a specific app. I used the directions found below and it worked great.
I gently suggest you update your knowledge base with this. it worked perfectly by selecting options for just this app, on windows startup and then for override, choosing application not system enhanced.
9 Replies
Hi, Daren. Welcome to the Articulate family!
Thanks for sharing what you're seeing – that does look odd! I'm unable to recreate this Shape Fill behavior in a sample file, so I'll need your help.
Since this wonkiness happened recently, a simple Storyline 2 repair should help get both functions back to normalcy. Could you give these steps a try and let me know what happens after? If that doesn't help, could you share just a basic .STORY slide that holds this oddity with me so I can take a look? You can share it publicly here by using the Add Attachment button in your reply, or send it privately by using this upload link. Thanks!
is there any update on this? Even creating new text boxes, the fill does not cover the whole box. I uninstalled reinstalled and it didn't help.
I submitted a case. I have an extremely short deadline and I am not able to work...please help......
Hi Denise! I know you're working under a tight deadline, so we want to get you the help you need as soon as possible. Your case is is in the right place, and you'll hear back from us soon.
If you want to expedite the process, you can send a copy of the affected slide directly to your case using this form.
Thanks for the update. I did include a picture of one slide when I submitted the case. I appreciate the help. Its case number # 01728636. thanks again. You guys are always awesome.
Hi Denise!
I did see the screenshot you shared, but our Engineers may also ask for the original .story file, as well. That way they can open it in Storyline and take a look inside.
You can go ahead and send that now, if you'd like. They'll delete it when they're done troubleshooting.
Thanks. Done :)
Hello. I found the correct fix for this issue. Win 10 now allows you to specify a resolution/dpi for a specific app. I used the directions found below and it worked great.
I gently suggest you update your knowledge base with this. it worked perfectly by selecting options for just this app, on windows startup and then for override, choosing application not system enhanced.
https://www.windowscentral.com/how-change-high-dpi-settings-classic-apps-windows-10-april-2018-update
Thanks
Hi Denise,
Thanks so much for the update! I'll pass the link to shared along to my team – that's really helpful!
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