Text box size and font size constantly changing

Nov 14, 2013

A similar question in the forum got a response about viewing the slide at 100% size to keep both text boxes and fonts from changing. I've tried this and the text boxes and font sizes still keep changing. Sometimes the vertical scroll bar appears in text boxes even though there is no additional text to scroll to and there are  enough blank lines after the last text line. It's really frustrating and such a waste of valuabe development time to have to keep fixing text boxes and font sizes!!! Has anyone had luck with avoiding this issue? Please, share how. Thanks.

15 Replies
Rebecca Fleisch Cordeiro

Hi Effeda,

Oh, well, It was a shot in the dark. I'm not experiencing that problem. Working at 100% solves any issues for me, so I'm afraid I don't have any other suggestions.

Perhaps you can upload a portion of your story for the community to look at. Or it may be that Articulate or other community members have other recommendations for you.

Good luck.

Serge Abellard

Hi Efleda,

I hope you worked this out by now.  I was having similar issues for a while and wanted to let everyone know how I solved the problem.

The first response from Rebecca is what helped me. When I navigated to my Display settings in Control Panel ( Control Panel > Appearance and Personalization > Display ) in Windows 7, it was set to enlarge my text by 125%. So in Storyline when I had a text box with text in it at any given font, when deselecting the text box it would enlarge by 25%. This was extremely frustrating when opening a file to make some revisions and all of my text was resized.

So I changed the setting in the Control panel to "Smaller - 100%" and it has solved the issue.

Ashley Terwilliger-Pollard

Hi David,

You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width.

We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline. 

David Manning

Hi Ashley,

I'm actually only running at 1080p resolution. I just don't have great vision and need to use font scaling - which clearly other people need as well. Although setting the scaling to 100% does fix the buggy Storyline text boxes, it's not a practical workaround for me long-term given my vision. I'm not sure my request is the same as the 4K monitor fix, since I'm really just concerned with having Storyline respect font/desktop scaling. Can you confirm if there a bug submitted already for this issue?

Ashley Terwilliger-Pollard

Hi David,

Thanks for sharing a bit more information about what you're running into. I'm not sure I'm clear though on what you're seeing in regards to the font/desktop scaling? The issues in this thread were due to using the different DPI setting - so it sounds like you're seeing something else regardless of DPI? 

Perhaps you could share some screenshots with us here so that it's easier to identify the issue and if it's something we're already aware of or need to investigate further.

Also just an FYI that responding via email includes your signature here so you're welcome to edit the post to remove that information if you wish. You can visit the thread and find the "Edit" button at the bottom of  your most recent post. 

Ashley Terwilliger-Pollard

Hi David,

I don't think it's that Storyline isn't respecting that DPI setting - just that when you're on a high resolution monitor it can appear that things are very small. That is something we've shared with our team, but currently it's considered a feature request. You mentioned text boxes, so if you're struggling with something in regards to how those look, could you share a screenshot of that? 

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