Text boxes not showing up in preview; seems to have grouped itself?

Hi Heroes, 

I'm experiencing a strange issue with my text boxes. I first noticed it while previewing my project. In edit mode things look fine, but in preview some of my text boxes are not showing up.  I discovered that the boxes that are not showing up in preview have a twirl-down arrow on them in the timeline, much like a group. (I've confirmed that they are not a group, or part of another group)  There are no triggers associate with these text boxes, and they do not have states. I've never seen this before.

What is this? What's happening and how can I fix it? 

Here are some screenshots of the timeline:

Two different text boxes
Text Box 17 works fine, textbox 16 disappears in preview. Notice the arrow to the left of Text Box 16.

One text layer open
Text Box 16 with its twirl-down arrow opened. The bullet and dash that you see in the text content is not visible in the actual textbox itself.

10 Replies
Ashley Terwilliger-Pollard

Hi Sarah,

I see that in your case with Robert he was able to determine the following:

We found a weird setup on the text that are not showing, they all appear to be in a group as the object can be expanded from the timeline. Unfortunately I was not able to find an option to remove it from that state. The issue is quite peculiar and we were unable to find any preference to fix the text with issues. However, there may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: 


2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. That is likely the reason if you continuously observe the same or other unexpected behavior. If there is a particular step causing the issue then kindly let us know so we can look into it further. If you are copying and pasting texts from an external file, kindly see if pasting the text without format or on Notepad first then from there to your project helps. 

Common causes of file corruption are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

I wanted to share that here in the event that you didn't see Robert's response. Also, if you neeed additional help feel free to let Robert or I know.