I'm having an odd behavior when the course has an output in MAC OR iPad, the course works just fine in Pc Browsers but when it is displayed on a mac or an iPad, text entry stops working, some of the animations didn't show up correctly, even there is some text that disappears, I have not idea how to solve this problem I´ll attach a foto of the displaying in iPad and a video o the behavior on Mac
That is odd behavior that you are seeing. A couple of questions about the course:
How is the course being tested? Is the course uploaded to the environment that it was published for?
Is this issue also happening on MacBooks or just on the iPad?
If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread here or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look.
- We tested the course, in Review 360, also the web export in a local host show the same behavior - In Mac Books text entries stop working and seem like broken. In Ipad or Iphone, all the texts just disappear.
As I really have some urgent we made a lot of testing and we figured it out that the issue was related with the font, we were using Gotham, when i change it to Ralleway, it seem to be solved except that the text entries didnt show up some letters, like the picture i'm attaching. the weird thing is that I'm generating a pdf that prints the variables, and when I see the text entrie variable it is printing complete in the PDF.
I will also attach another picture that will show how the texts entries look in Macbook
Thank you for coming back with these clues! I connected them to your support case with Gerald. You're in talented hands, and I'll follow the troubleshooting as it progresses!
3 Replies
Hi Carolina,
Thank you for reaching out!
That is odd behavior that you are seeing. A couple of questions about the course:
If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread here or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look.
Thanks VIncent for your response
Sure I'll attach the file privately:
- We tested the course, in Review 360, also the web export in a local host show the same behavior
- In Mac Books text entries stop working and seem like broken. In Ipad or Iphone, all the texts just disappear.
As I really have some urgent we made a lot of testing and we figured it out that the issue was related with the font, we were using Gotham, when i change it to Ralleway, it seem to be solved except that the text entries didnt show up some letters, like the picture i'm attaching. the weird thing is that I'm generating a pdf that prints the variables, and when I see the text entrie variable it is printing complete in the PDF.
I will also attach another picture that will show how the texts entries look in Macbook
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Hi Carolina,
Thank you for coming back with these clues! I connected them to your support case with Gerald. You're in talented hands, and I'll follow the troubleshooting as it progresses!
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