30 Replies
Ashley Terwilliger

Hi Mandy,

What update of Storyline are you using, and what iOS version and iPad? I have seen this behavior reported to our QA team using Update 5 and 6 of Storyline, iOS 7.1, although it's not always consistent. It seems the current workaround is to have the user type in text using the split keyboard functionality. You can choose to split the keyboard by holding down the button in the bottom right hand corer and choosing "split".

If you'd like to let me know the information about your course (Storyline update, iOS, etc.) I can add that to the existing report filed with our QA team as they continue to investigate the problem.

Ashley Terwilliger

Hi Mandy,

Thanks for confirming those items. I see our QA team is still checking into it, as the behavior has not been consistently reproducible for them. Do you have a link to a course we could check out as well to do some additional testing? A link to the published output (web server, LMS, etc.) or the .story file would be great.

Thanks!

Mandy Galley

HI again,

Yes it was a file that was converted from SL1 to SL2 but now I have just created a page from scratch in SL2 and still have the same issue.

I tested on my ipad and it  still jumps from one box to the next!

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=0f9463b3-06b0-41d3-b905-36f73b73f027

Ashley Terwilliger

Hi Mandy,

I tested that on my iPad mini running iOS 8.3 and didn't run into any issues with the cursor jumping from text entry to text entry. Can you tell me the steps you're going through to see this jump? Do you have to click in a particular order, does it occur before or after trying to type text? 

Mandy Galley

Hi there,
Thanks for looking into this again.

For me, the first box works ok. Then when I tap the second box it jumps to the third. The third box works. But then when I try the second against jumps to the first!
I have tried with different numbers of boxes and there is a similar pattern.

Sent from my iPhone

Ashley Terwilliger

Hi Mandy,

With the help of a few others on the support team we were able to replicate this behavior in your sample file and in a new version I published using Update 5. I've shared it with our QA team to take a look - since we saw some different behavior across different iOS versions. 

I'll be in touch once I have additional information to share. 

Ashley Terwilliger

Hi Mandy,

I don't have an update to share on this issue yet, but we did reopen a new bug for it, as it was something that was supposed to be included in Update 5. During our testing as I mentioned, the behavior was different across iOS versions, so that may also be playing a role in the behavior you're seeing. 

Once I have additional information to share, I'll post it here. 

Doug Brown

This IPad issue has also occurred for me in any slides that have more than 2 text inputs. The only way I could move forward was to split all text entries into multiple slides. I issue still exists on the latest SL2 revision 7 with IOS 9. I have also tried to remake the slides after updating to newer versions same issue!

Ashley Terwilliger

Hi Nitesh, 

What version and update of Storyline are you using? Also what iOS are you running on your iPad? I see some notations on the original issue discussed here that it was fixed in an earlier update of Storyline 2, so I'd want to begin by ensuring you're on the latest update which is Update 11. You can download the update here.