Text Entry field in test/try mode

Made a screen recording that requires entering some text into fields and pressing enter. Works great nearly every time.

This time for some reason the text does not display as the learner is typing.

It's inputting the data, just not showing up on the screen as the learner types for several of the text fields. For some, it is working great. Please give me some guidance if you have any ideas.

I'll attach the story file just in case anyone has a moment and can give me a hand. This honestly is driving me crazy.

8 Replies
Timothy Coyle

Hi Alyssa!

Thank you so much. Let me just say, nobody has every been that helpful and kind  before on any other forum. Very, very much appreciated. Thanks for taking the time out to give such a thorough and illustrated answer.

I feel a little foolish I didn't notice where the text entry box was hiding :S but VERY relieved the problem is solved. I just bought the 360 version today instead of story2.

Alyssa Gomez

Aw, that's so kind of you to say! I'm really glad I could help. And please don't feel foolish - I've actually never seen text entry boxes behave that way before, so it was new to me too. 

Happy to hear you're using Articulate 360! Enjoy trying out all the new features, and please don't hesitate to reach out if you have questions along the way. :)

Timothy Coyle

One other text entry issue during review. (I can provide a screenshot if necessary)

After a learner completes the module and uses the "Review" button to review their responses and correct answers, the acceptable answers for the text entry questions display in a huge font. Is there a fix for this? A search didn't immediately return any hints. :)

Ashley Terwilliger-Pollard

Hi Timothy,

That's a known issue with our fill in the blank question and the review elements. You'll see all the answers and they get progressively larger as they are listed down the slide. We've seen the issue not appear when you're able to resize the overall slide size of your course (which may be difficult on an existing presentation but an option going forward) and to use that workaround, you'll want a slide size that is below the following resolution:

Lower than 760x570 for 4:3 aspect ratio.
Lower than 970x546 for 16:9 aspect ratio.

I'll also include this forum discussion in the report filed with our team so that we can update you here once there is additional information.