7 Replies
Katie Riggio

Hi Cynthia,

Thanks for bringing this to our attention!

I used Storyline 360 Update 46, where I'm having trouble recreating an inactive text-entry field in IE 11.1139.18362.0. Here's a quick recording of my test.

Could you tell me more about your set-up?

  • Which version of Storyline are you using? Click the Help tab, then About Storyline.
  • Which version of IE 11 are you using to view the course? Click the ⚙️ icon and then About Internet Explorer.
  • Does this sample text-entry slide work on your side?
Bryan Braley

Thanks for the response, Katie. I work with Cindy and am familiar with the issue as well. We are using IE 11.0.130 in a managed environment. I am using Storyline version 3.46.2360.0, I think Cindy is a couple of builds back. I just updated Storyline this morning, but built the interaction in the previous build.

Unfortunately, the sample text-entry slide does not allow us to type in the text box either.

Lauren Connelly

Hi Bryan!

Since you're still running into this while using the latest version of Storyline 360, I'd recommend reaching out to our Support Engineers for additional troubleshooting.

With your permission, we'll take a look at your project file to investigate what's happening. We'll delete it after troubleshooting. You can upload it privately here: Support Upload Link.
When you upload the file, we'll receive a notification. After reviewing the file, we'll get back to you as quickly as possible.

Craig Dillon

Was there a resolution to this? I'm experiencing a similar issue with IE 11 that doesn't appear to be an issue in Chrome or Edge.

From my experimentation, it revolves around how IE 11 deals with cookies acceptance. These steps will replicate my issue for me every time:

 

1. Open IE 11 and clear all of my browsing history including any accepted cookie notifications.

2. Open a story file in IE 11 (typically this involves opening it in Review). This action tends to also produce a banner telling me that the website tracks cookies and gives me the option to close it.

3. I do not close this banner and leave it running.

4. Navigate through the course as needed. At some point I arrive at the slide requiring text entry.

5. Click into the text entry field. I will observe the cursor blink once and then disappear. I can click into the field as may times as I want and the cursor will always blink once and disappear. The focus of the browser will not stay in the text entry field so I cannot type after clicking in it.

6. Close the cookie notification banner.

7. Click into the text entry field and type to my heart's content.

 

The issue with all of this is that I can't guarantee that a user will close the banner. I also don't know if IE settings behind the scenes will affect this. I had one tester never get the cookie banner and still couldn't type in the text field. I don't have the option to require my users to utilize another browser. This has to work in IE versions.

HALPS! :-)

Lauren Connelly

Hello Craig!

I've looked to see what the solution was for Bryan, and it looks like text entry fields don't work properly in older versions of IE 11. We've tested this using the latest version of IE (update version 11.0.220) and were able to type in text entry fields. 

Here's more about how to update Internet Explorer.

If you're still running into this snag, don't hesitate to connect with a Support Engineer.