Text entry fields not working in latest SL360 version

You on the latest Matt? I know you sometimes lag before taking the leap :-)

Bugga - thanks for testing no need for Flash.

I've recreated it in the current file but as soon as I try and format it with any colours it freaks out...

Oh gosh Matt, just created it for the third time and I now have the scrollbars - haven't had them before

Damn you Matthew  Bibby take your hex back LOL - I’ve unistalled and rebooted just reinstalling now.

And very nice colour theme 😳

Reboot didn't work - now a brand new TE field is doing the same thing.

Update: Hover hand is still there but now I can type into the field...

Hey Wendy,

Matthew mentioned the scrollbar issue on another thread and referred to his image here.

Is the issue that you are seeing now with the scrollbar? I can get this added to the report.

Hi Leslie

I have the scrollbar and the hover hand on a TE field and unable to enter text. The scrollbar only appeared on the third attempt at recreating the TE. I got it working by creating the field and not formatting it in any way - as soon as I changed the fill colour or the wording from 'type your text here' I couldn't enter any text

Got it. I'll take a look :)

Hey Wendy,

I actually had not performed the latest update yet, so I was able to look before/after and could not replicate based on your description. Here's my Peek recording.

Could you share a sample file where you are having this problem so that I can take another look?

The scrollbars, of course, I see.

HI Leslie 

I'll need to send it privately as it's a client's course - do you have a direct link or send it to support?

Since it's Friday afternoon, let's just get you to regular support here.

I'll check before my time is up though :) ...because you're a big help to me regularly and you probably don't even realize it. 

Thanks Leslie.  No rush for this client, I recreated one without formatting and left the standard text there and it seemed to work. What I did see was when you see the hover hand if you keep clicking then the cursor will appear so you can start typing but only on some tries not all the time...very inconsistent so one of those yuk issues.  Have a nice weekend :-)

Here is a link to a similar post for hover issue and here is my case number

# 01326533

Got it!

Wendy - we meet again but I am sorry to say it is with more similar problems. I am still working with an engineer to get my SL2 text-entry interactions to work as designed in Chrome like they do in IE. There have been several suggestions about recreating all of my text entries, but this is has not produced consistent results, plus it is not really a solution because of the amount of content we have. Easier to tell our students not to use Chrome for the short term.  We have that 'luxury'. Today I found out we are upgrading to Articulate 360 so I downloaded a trial version, republished an SL2 story and tested in Chrome. The first text entry worked in that it returned my Try again layer, which did not work before. That said, none of the following text entries worked and were reduced to one try though the Form view clearly says 2 attempts. My inputs fields all have scrollbars no matter what height I assigned. I have triggers to hide layers if a student presses the enter key - those are completely ignored. aarrgghh

Hi Rory

sorry you're having TE issues - my case  #01326533 did get any response from Support so I guess they are still looking into it. 

Thanks Wendy!

The latest SL 360 update killed my text entry interactions. Articulate, what's up? Stop doing that, please. I'm going to have to switch back to Captivate. Luckily I only have three interactions that were impacted. I couldn't click in the text entry field after the update. I had to delete the text entry field and insert a new Data Entry from scratch. this seems to have fixed the issue, lets hope. It makes me paranoid that another update will break my course. 

Hi Paul,

Sorry to hear the latest update affected your text-entry interactions! I'm surprised that it was negatively though, as we had several fixes concerning data-entry fields:

Fixed: We fixed a few issues with data-entry fields. Learners had to click a data-entry field before they could type a response. In some cases, they couldn't select the default text before typing a response. Text didn't always scroll when it was longer than the data-entry field.

I'm glad you were able to resolve the issue, but if you run into this again, feel free to reach out to our support engineers, and we'll take a look at your file and offer some help!