text entry - very strange behaviour in firefox

Hi everyone, I've uploaded a course to my Articulate Online account, for testing purposes. In the course is present a classical text-entry box for the username, that I put over an image to create a "fill the form" effect.

The testing on my PC goes all right, with Firefox 44.02. On the client "side", however, with the exact same version of Firefox, the text-entry won't work as expected.

The text-entry box shows the placeholder text, then when the user clicks in, he can not enter his name. The flashing vertical bar for text-enter does not show. Strangely enough, if the user minimizes the window and then reopens it, everything works fine. I suggested to update the Flash version, but this did not solve the problem. Testing with Chrome and IE is just fine. Has anyone encountered a similar, odd problem? Any advice on how to solve it? Or I simply have to tell the client to not use Firefox? (suggesting a "minimize and then reopen" troubleshooting does not sound very professional to me).

Everything works fine in local, too.

I searched the forum but did not find mention of this very peculiar problem.




2 Replies
Christie Pollick

Hi, Dario -- Thanks for reaching out with your question! I see that Pierre is assisting you here, but I thought I'd mention that you are welcome to share your file if you would like us to take a closer look and do some testing on our end. 

You may also want to check out this discussion where odd behavior within Firefox was reported, and here is our System Requirements sheet so you have it handy.