Text garbled after adding audio

Hi Phil, and welcome to E-Learning Heroes!

It's really unexpected that adding audio would impact your text like this.  A few questions:

• What version of Storyline are you using?  Have you installed the latest available update?
• What specific font(s) are giving you trouble?
• Are you publishing for Flash Only, HTML5 Only, Flash-First, or HTML5-First?
• Is the problem remedied when you remove the audio you inserted?
• Can you share a copy of your .story project file with us for a closer look?

If you'd rather send us your file (and answer these questions) privately, you can do that by clicking here.  Thanks!

Justin,

Thanks for getting back to me on this. I'm using Storyline 360, vers. 3.4.10364.0 and I believe that's the latest version.

The font that was causing the problem was SourceSansPro. Once I replaced the problem was resolved. 

I was publishing to HTML5-First and noticed that the font was NOT corrupted in the Flash file. 

Due to the number of audio files involved, I didn't try removing the audio. Since only the title font was not working correctly I just changed that on the master and problem was resolved -- well other than having to go through the slides and tweak text placement. 

I've already overwritten the .story project file with the updated fonts so I don't have a copy of the problem file any more.

Phil

Thanks Phil for that update and glad it was corrected by the font change, but it's still incredibly odd and unusual. Did you also check where the .story files and the audio files were being saved and access from? We'd always recommend using the C: drive, as working from a network drive or shared drive is known to cause some odd issues ultimately leading to file corruption.