Text in text box not appearing

Jan 29, 2018

I just downloaded 360 and tried creating a simple text box, but the text is invisible. I know there's something in there, because the box grows the more I type. I've tried bringing to front, changing the text color, etc. Help!

21 Replies
Leslie McKerchie

Hello Bruce,

Looks like you've replied via e-mail and that does a couple of things:

  1. Does not allow your images/attachments to populate
  2. Attaches your e-mail signature

Be sure to click 'View' in your e-mail to pop into the forum and share the sample needed. You are also welcome to Edit your previous reply to remove your signature if needed.

Leslie McKerchie

Hey Bruce,

Sorry that you're having a tough time with this. I can see the text as well, so that makes it especially hard to diagnose.

By mentioning that you are having difficulty across files in Storyline 360, I'd advise a repair of your software to see if that alleviates the issue.

If that doesn't work, I think that support may need to peek over your shoulder to get an inside look and you can reach out to our team here.

Ashley Terwilliger-Pollard

Hi all, 

The case of the disappearing modern text is solved! 🌟

Our team identified the issue you were running into where that modern text would become invisible in the Storyline editor, but would still show when previewed or published. They implemented a fix in the latest update of Storyline 360.

Take a look at the release notes here for some more detail and you can update by launching the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

This discussion is closed. You can start a new discussion or contact Articulate Support.