Text is getting blurred

Hi Folks,

Couple of text lines are showing blur text whereas remaining are crisp. This same issue is persistent in many courses.

This issue is occurring only on laptops.  Is this something related to language/font family/machine/resolution/course scale to fit/etc.

This issue is randomly appearing. We observed this on 1366x768 resolution (laptop, win 10, Edge), and for the scaled player.

we are using SL 3 update version 7.

Please help Screenshot is attached.

3 Replies
Vincent Scoma

Hi Malkeet,

Thank you for reaching out and letting us know! 

Does the text appear blurry in other web browsers as well or only in Edge? We did release a fix with Update 7 that addressed blurry images/text for published courses. With that said, was this course published prior to that update? 

We will help get to the bottom of this! 

Ren Gomez

Hi Malkeet,

I see the image you shared, and I'm sorry that you're still experiencing this even after updating Storyline 3! I've opened a case on your behalf with our support engineers to dig deeper into what could be causing the issues. 

Be on the lookout for an email to upload your file so we can test it on our end!