I have an issue with text appearing incorrectly in the player preview. It almost looks like it might be translated into a Scandinavian language, but it's more likely to just be messed up as it's not a language I recognise. The strange thing is, that it appears as I made it in English in the design screens. (I attach screenshots of each).
It is happening on all my slides. I have just downloaded the latest update to Storyline 360 - the problem started occurring after that.
Has anyone come across this or know how to fix it?
Looks like your images did come through the second time, but sounds like you resolved the issue. If it's something you can share, I'm sure that others that run across this thread in the future would be glad to know your solution.
My team have just started working with 360 and are having this same issue with a project we've ported from Storyline 2. Can you tell me how you resolved this?
Looks like Jolandi has popped in to assist you here :) If you need us to take a look at your file, please feel free to share. If you cannot share it in the forums, you can share it here privately.
I found a bit of a manual solution. It only seemed to be affecting the Source Sans Pro font. When I changed the font to Open Sans or Myriad Pro (for example) it seemed to work fine. It was only a small project, so didn't take me long to sort it out, but wouldn't want to have to do that for a bigger project!
9 Replies
There are no attached screenshots...?
I'll try again - do they appear now?
This issue has now been resolved.
Hello Jolandi and welcome to E-Learning Heroes :)
Looks like your images did come through the second time, but sounds like you resolved the issue. If it's something you can share, I'm sure that others that run across this thread in the future would be glad to know your solution.
Hi Jolandi.
My team have just started working with 360 and are having this same issue with a project we've ported from Storyline 2. Can you tell me how you resolved this?
TIA
Duncan
Hi Duncan
From memory it was just that the software was due an update which I hadn't installed yet! Or perhaps I hadn't rebooted since the installation.
Jolandi
Hi Duncan!
Looks like Jolandi has popped in to assist you here :) If you need us to take a look at your file, please feel free to share. If you cannot share it in the forums, you can share it here privately.
I found a bit of a manual solution. It only seemed to be affecting the Source Sans Pro font. When I changed the font to Open Sans or Myriad Pro (for example) it seemed to work fine. It was only a small project, so didn't take me long to sort it out, but wouldn't want to have to do that for a bigger project!
Thanks for popping back in to share your findings and solution Duncan :)
This discussion is closed. You can start a new discussion or contact Articulate Support.