Text NOT read by screen reader NVDA

Hi All,

We have a few activities like MCSS, MCMS, etc having accessibility. The focus order and alt text are correctly added for these. However, the NVDA screen reader does NOT read the content correctly. 

The issues faced are: 

  1. Content is skipped - The question text is skipped by the screen reader and directly jumps to the options.
  2. The slide name is not read(skipped by the screen reader).
  3. The content of the first screen is read in one go till the end.
  4. At times, the state of radio buttons/checkboxes is read twice.
  5. The results are weird/not consistent in NVDA on different machines - We tested on 10 different machines and the results were not the same for all.  
  6. While using the articulate review link the user is stuck at the "Sign In" option at the top left.

The issues are random - not consistent.

Note: 

  1. NVDA version: 2020.3
  2. The content is correctly read in JAWS.

Here is the articulate review link of one of the activity: https://360.articulate.com/review/content/f5d1c7c8-1556-4edb-a282-ccf627442a89/review

Quick help will be highly appreciated.

Thanks in advance
Shraddha

5 Replies
Katie Riggio

Hi there, Shraddha!

I appreciate you sharing a sample file with our Engineers for testing. I see that Gerald connected this experience to a possible bug where:

  • Some keystrokes (Tab, Space bar, Up and Down keys) are not picked by screen readers when viewing the Storyline 360 course in Review 360. This only affects content published to Review 360, not Web or LMS.

I know you and Gerald are troubleshooting other behaviors, but I'll share this discussion in our internal report so we can notify you of any updates! Thanks for bearing with us.

Leslie McKerchie

Hello Arpana,

Thank you for reaching out and sharing what you are experiencing with your project.

You mention that the screen reader is reading the navigation buttons but not the text on the slide. I'm curious if you're using the Tab key to navigate or using the Up/Down arrows?

Learners use their screen reader navigation keys (e.g., Down and Up arrows) to move through all text and interactive objects on the slide, listening to each item along the way.

Storyline 360: Slide Content Is More Accessible