Text render issue

Apr 02, 2019

I just updated my SL360 today (2019/04/02) and now my html5 outputs with text showing up as boxes. I started with a ppt file that I imported and the issue appeared. I then went back in and changed the font family and still have the same issue.

1 Reply
Katie Riggio

Hi, Amazon. Appreciate you sharing a screenshot, and sorry you see that!

This article outlines why wrong fonts or missing letters could appear in HTML5 courses and how to fix this issue. If you're still hitting a snag after those steps, could you help us with these key details?

  • Did you publish your course for Web, LMS, or something else?
  • Does this font issue happen on all web browsers or a particular one?
  • Could you share your .story file so we can take a closer look? You can share it publicly here, or send it to me privately to our Support team by using this upload link. We'll run some tests, and will delete it when we nail the culprit down!

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