Text Size - Graphic size/shape/position all off.

Dec 24, 2014

This is the second time this has happened to me. 

Why the F@#%$ is the size of text boxes, the shape and size of Storyline built graphics changing?


Windows 8.

Storyline 2.


8 Core i7 Processor.

Quadro k5000.

Articulate - fix my problem... please. This is a short turn project. For the most part, I love Storyline - however, this ridiculous issue will cause me to vehemently - in an insane manner - rail against this product if this same issue messes with my cash flow twice (this is the second time).

Last time I believed it was because the text size settings on my 4k monitor were different when i moved the project from one computer to the other - shouldn't happen anyway, however, I was willing to forgive a beta program for not taking that into account.

This time it has occurred on the same computer (different computer than the one it occurred on before).

Please - please, please ---- do not tell me I have to move this entire project into Captivate. I do not want to, but if I cannot trust Storyline - and if you do not answer this issue by tomorrow (Christmas Eve -thankyouverymuch), I will have to ALSO work over Christmas Eve.

919-749-1480 - I will join whatever is necessary - regardless of the season.Effed Up position/sizing/fonts

21 Replies
Rusty Worden

Thanks - that was the issue. FWIW - on windows 8.1 - there is no way to set the DPI by number. 

Also, FWIW - for a product as expensive as Storyline is, there is no excuse for issues like this. Captivate does not have the issues. No other multimedia product I use has this issue.

As much as I love the concept of Storyline - it's ease of use, fast development, robust resources, etc, I cannot abide by stupid issues like this resulting from poor development practices. I much prefer to use software that works - or at least works as well as I can get it to work - I do not want to be faced with issues due to poor engineering.

Expect a robust and much promoted missive on the insane number of "fixes/workarounds" I've faced just attempting to do basic things.

I miss Flash and AS3 - damn you, HTML5 - as a designer, AS3 was way easier to learn...

Justin Grenier

I'm sorry for the trouble you had with Storyline's DPI Support, Rusty.

We appreciate your willingness to share any and all frustrations you've had with our products.  We'll be happy to address them here, in our public Forums, or in a Support Case if you'd prefer to work one-on-one with a Support Engineer.

Enjoy the holidays!

Glen Riverstone

Thanks Ashley, I wouldn't consider myself a novice, but I have been using design and development software for over 7 years (including the Adobe Creative Suite). I have never experienced or been aware of a DPI issue with fonts or artwork changing from system to system.

My thoughts are...this should have been fixed years ago. Why would a leading edge product in 2015 have issues with a high resolution monitor?

What is the current solution? Tough luck? Don't alternate between workstations?

Ashley Terwilliger-Pollard

Hi Glen, 

Unfortunately the current situation is that you'd need to use those settings as I described - and we continue to share comments, feedback, etc. here in the forums with our Quality Assurance and Product Development team. 

I've heard some users share that they've looked at reducing the machine's horizontal resolution to 1920 pixels or lower to help with the DPI issue. 

Ashley Terwilliger-Pollard

Hi Brandon, 

There aren't any other settings in regards to the DPI and screen resolution - but yours is lower than what I mentioned above. If you're seeing some odd behavior still can you try checking the DPI setting as well? Also what story size are you using and how are elements displaying on your screen? A screenshot or similar may be helpful if you're able to share here. 

Hector Martinez


I'm the user with a workstation currently with 1366 x 768 resolution (maximum cap from my computer) and 96 for DPI. Actually, my project story size is 960x540 and I don't think is a matter because I'm the only one experiencing this issue. :(. What do you think can be?

Do you have any idea to fix this? Some screenshots are attached...

My computer
Windows 7
Storyline 2
Inter Core i5


Computer settings

Thanks in advance!

Ashley Terwilliger-Pollard

Hi Hector,

Thanks for sharing those images here - do you mean you're the user Brandon was referring to? It looks like the slide content is displaying normally, but are you having issues with the Storyline interface? That's what the majority of users here are referring to in regards to the display on high res monitors. Could you share a bit more about what you're having difficulty with? 

Hector Martinez

Hello Ashley,

Yes, I'm the user Brandon is referring to. Maybe the problem is with the interface but I'm not sure.

As you can see, the project look normally but two math equations moved to the right. Originally, this project was created using pixels of 1920 so when opened the file in my computer some elements moved away from its original position, and all text got smaller. Current resolution in my computer is 1366 x 768 (no way to increase that number). If no resolution exist for this issue I don't know what to do... Thanks!

Normal view

Ashley Terwilliger-Pollard

Thanks Hector - they were shifted as you had shown, but I was easily able to shift them back. Do you see them in the correct location in the attached? 

If you're both sharing files back and forth with different resolutions, DPIs and/or different story sizes then the shift may occur, but it was easily fixed on the example I opened up. You'll also want to make sure you're working on project files as described here. 

Ashley Terwilliger-Pollard

Hi Hector,

I wish I could tell you I did something special - but I just moved them using my arrow key about two clicks to the left. I didn't change my resolution or anything - so if you're able to use my version again I'd look into how you and your colleague are sharing files. Here are some tips for working in a collaborative environment. 

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