Text to speech - captions not showing

Feb 12, 2018

Hi there, I've added text to speech to my slide and ticked generate captions, but the captions are not showing in the preview.  What could be the problem? - captions also selected on my player.

11 Replies
Richard Watson


You might want to check out the discussion below.

It appears that you can see the captions when you publish to a website but NOT when you previous or publish and view locally.  It looks like Articulate is working on this.   



Elana du Preez

Thank you Leslie!

I also have a lot of problems with Storyline 360 when editing the text - every now and then the update throws out an error message and does not want to save. I have to go out of Storyline and go back again to continue.

If the team can just have a look at that as well if it wasn't reported yet pls.

Have a great valentines day!

Leslie McKerchie

Hi Elana,

Can you share a bit more about the error message you are getting? Is this something you are able to replicate regularly?

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Crystal Horn

Hey everybody. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where closed captions were not always showing in Preview or in some browsers with HTML5 output.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

Lynda Thornton - Guelker

I am on the Classic player and clicked the option for "Captions". But when I publish, the icon is not showing. I even muted the volume thinking that would trigger it.  This would be very helpful, since some of my viewers are in areas that would require their volume to be set very low and closed captioning would be awesome! 

Vincent Scoma

Hi Lynda,

Thank you for reaching out! 

That is odd that the captions icon is not appearing after enabling it from the Player Controls. A couple of questions as we jump in here:

  • Were the captions generated from the Text to Speech option, or were they added using the  Add Captions feature used for a video? 
  • After enabling the Captions icon for the player, does the icon appear on the slides that contain captions? 

The reason I ask is that when the closed captioning button is enabled, the icon will display when there are captions available on the current slide or layer. If no captions are available, the button will disappear. 

If that doesn't match what you are seeing, please let us know! 

This discussion is closed. You can start a new discussion or contact Articulate Support.