The case of the missing arrows - bug report

Oct 16, 2013

I have 5 arrows appearing in sequence that seem to dissappear when published! I am adding 9 language versions and in Japanese it is being very stubborn and will not show any. Prior in Chinese, I had two when published to a web version and 5 when published as an LMS version.

I rebooted the computer, tried different browsers, nothing works at this point.

I published the English and Chinese versions with no problems today before this.

I believe we have a bug that needs to be crushed.

Timeline view:

Preview is OK:

Published view:

8 Replies
Ashley Terwilliger-Pollard

Hi Rick, 

Thanks for sharing this here, but I don't know if you have seen my most recent reply in this thread to Marianne so I wanted to share it here. 

It sounds like you got it working following the advice I shared, but if you'd like us to test your file further please feel free to share it with our Support team here. 

Ashley Terwilliger-Pollard

Hi Lily,

This discussion is a bit older, but I think you've run into a recent issue where Update 17 of Storyline 360 caused an issue where Straight arrows won't display in preview or when viewing the published output. Not to worry, our team spotted this too with the help of a few customers so we're working on a fix now!

I'll let you know here as soon as it's ready. In the meantime, removing those arrows should fix up your file or our Support team can send you a link to roll back to Update 16. 

Ashley Terwilliger-Pollard

Hi Laura and Lily,

I don't yet have an ETA on the fix, but our team has been heads down on this issue so as soon as we have an update I'll let you know! 

In the meantime, if you need to roll back to an earlier update especially if you're on a tight deadline, please follow these steps: 

1) Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or using the shortcut on your desktop.
2) Hover over Storyline, click the drop-down arrow that appears, and choose the uninstall option.
3) Download and install the previous version here: [link removed]
4) To open Storyline, go to your computer's Start menu and select it from your list of apps. Or, create a shortcut for it on your desktop or taskbar. (You won't be able to open it from your Articulate 360 desktop app. It'll show an Update button rather than an Open button while this older version is installed.) 
Ashley Terwilliger-Pollard

Hi all, 

We released a fix late on Friday for the issues encountered in this discussion and a few others.  You'll find the Storyline release notes are updated and you can download the latest update from the Articulate 360 Desktop application. 

I've also removed the previously shared link to roll back to Update 16. 

Let us know if you need anything else! 

This discussion is closed. You can start a new discussion or contact Articulate Support.