The movies are not working after publish

Sep 04, 2012

Hi,

I created a presentation that inclueds movies on it. after publishing it I've notice that the movies are not working on IE9 or Chrome , nor in HTML5 mode nor in Flash. Is it a bug?

thanks,

Gabriela

1 Reply
Justin Grenier

Good Morning, Gabriela.

With a bit more detail, I'm confident we'll be able to help you:

  1. When you say that videos aren't working, precisely what do you mean?  Is there an error message?  ...a blank screen?  When you reach the point in your project where you are expecting the videos to play, exactly what happens?
  2. Are there some browser environments where your videos do play as expected?  What about Firefox, for example?
  3. In what format are your videos?  ...MOV?  ...FLV?  ...MP4?  ...MPG?  ...AVI?
  4. Can you supply us with a copy of your *.story file for troubleshooting purposes?  Is the published project on a publicly-available web server where we could take a look at this behavior?

Thanks for your help!

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