The new layer shows as a complete black background

Aug 31, 2018

I am using the trial version of Storyline 3 and training myself. When I add a layer, the base layer disappears and I see a black background. I did an online search and tried all the advice but nothing works. Any help would be appreciated.

1 Reply
Katie Riggio

Welcome to the community, Sam. Happy to help! 😊

I'm having a little trouble recreating what you're describing, so I'll need your help.

  • Do you see the same behavior when adding Layers in a new Storyline project?
  • Is the black background result happening on all slides or a particular one?
  • Do the Base Layers have a color, pattern, or picture as the background?
  • Mind sharing your .story file with us, so we can take a look at the settings? You can either add the .story file by using the Add Attachment button in your reply or send it privately via this link.

Looking forward to lending a hand!

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