6 Replies
Katie Riggio

Hi there, Angel. So sorry you're running into this!

It sounds like you went through these steps to switch (or import) a custom player in Storyline, is that right? 

Would you be willing to share the .xml file with me for testing? You can share it privately by using this upload link. I'll dig in to see what could be causing that error, and will delete the file after!

Kelly Auner

Hi Abby,

Thank you for reaching out!

I'm sorry to hear that you are experiencing this issue. Since this is an older post, I'd like to ask a few clarifying questions.

You can certainly share your file with us here, or privately in a support case so we can investigate this further!