The process cannot access the file because it is being used by another process

Hello all,

I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another process."

After that, I 'Save As' to create a new file, but it keeps creating double copies. Can you please help me with this situation?. Please see some attachments.

31 Replies
Diarmaid Collins

Weirdly, it's the opposite for me. If I click on the file in the Recent pane (like your image) nothing happens. Normally it opens immediately, or with a second or two of lag, but lately (not always) simply nothing opens.

If I then try via the Browse For More option it can then open. 

But if I try from the File Explorer I get the "The file ... is being used by another process" message.


Susan Wilcox

I am having the same problems here, something that just started yesterday. I am using version 36, but cannot update because of a bug in subsequent versions that impacts our deliverables. (There is a case open on that.) 

So far, I haven't lost any work (that I've discovered yet), but the number of file copies is proliferating. I'm going to do some cleanup on my PC and see if that helps, then reinstall Microsoft .NET framework, if it doesn't.

Leslie McKerchie

Hi Diarmaid,

It sounds like you continue to run into difficulty with this error. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi Susan,

Thank you for popping in and sharing your experience as well. If you're still getting an error after your troubleshooting, be sure to contact our support team here for a deeper dive.

Diarmaid Collins

Hi Leslie. Thanks for responding - apologies for the delay. I'm crazy busy at the moment.

The issue is not with one file. It is with all my Storyline projects. It is sporadic. But heart stopping when it does occur.

I will try and do a screen capture if I can. That will illustrate the issue rather than sending on a file.