I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another process."
After that, I 'Save As' to create a new file, but it keeps creating double copies. Can you please help me with this situation?. Please see some attachments.
Weirdly, it's the opposite for me. If I click on the file in the Recent pane (like your image) nothing happens. Normally it opens immediately, or with a second or two of lag, but lately (not always) simply nothing opens.
If I then try via the Browse For More option it can then open.
But if I try from the File Explorer I get the "The file ... is being used by another process" message.
I am having the same problems here, something that just started yesterday. I am using version 36, but cannot update because of a bug in subsequent versions that impacts our deliverables. (There is a case open on that.)
So far, I haven't lost any work (that I've discovered yet), but the number of file copies is proliferating. I'm going to do some cleanup on my PC and see if that helps, then reinstall Microsoft .NET framework, if it doesn't.
It sounds like you continue to run into difficulty with this error. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Susan,
Thank you for popping in and sharing your experience as well. If you're still getting an error after your troubleshooting, be sure to contact our support team here for a deeper dive.
I am experiencing this same issue. Using a trial version of Storyline 360, following along with training videos, and I cannot save my project--getting the same error message. Attaching screenshot.
I had re-started my computer a couple times, and the error replicates. In Task manager, the other Articulate processes running in the background are Articulate 360 Desktop Service (32-bit) and Articulate 360 Installer Service (32-bit).
I am having the same issue. It started yesterday and I can't figure a way to fix it. I'm working from a work computer so there is only so much I can do without going through the IT team.
In addition, I have constant crashes when I spend more than 2 minutes away from the program and I am finding extremely difficult to deliver my tasks on a timely manner. This is affecting my productivity.
Is there any current fix to this that doesn't require a reinstallation? I have tried closing the service and saving, I have tried closing all the suite and the program, I have tried restarting the computer, Shutting it down and switching it back on.... Nothing seems to work
It is still not fixed but I have found a very dirty temporary workaround. Using the feature to save the project if the program or the system crash for whatever reason, I am closing it from the task manager and it is "saving" my content for the next time I open storyline.
I have just tested and whereas the crashes still happen on any course, the saving issue it is only happening with this one. I already have quite a few copies of it as I have tried to save copies following the advice of the program and this thread. Any ideas of how to fix this course in particular?
Thanks for sharing these additional details with us! Are you running a backup saving application like OneDrive or Dropbox? If so, can you pause syncing and save your project to your desktop or documents folder. Does that cause an error too?
The next step is to bring in our Support Engineers. You can reach out to their team in a support case, and they'll begin working with you directly.
Also, it looks like by replying via email, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
I had laready tried stopping the sync from Onedrive but to ensure I did it properly last time I have done it again. Unfortunately, the result is the same.
I am now in the process of creating another material and I am not facing this issue. It seems it is only happening with the file that made me raise the issue.
I will reach out to the support engineers and hope it can be fixed. Perhaps not for this item, since I have just decided to break it in two and I am able to save without issues on this new file, but for the future.
Only last week I managed to fix the issue with my IT team. The storyline files had to be whitelisted as the antivirus was causing the conflict.
However, I have now a new issue that is also bothering me. On occasion, when updating articulate, this deletes a file that stops all my Ms office products from starting : vcruntime140
I have a project that was saved yesterday. I am getting this error message. I have a deadline today. Can this be fixed. I need a repair to the file or something.
44 Replies
Weirdly, it's the opposite for me. If I click on the file in the Recent pane (like your image) nothing happens. Normally it opens immediately, or with a second or two of lag, but lately (not always) simply nothing opens.
If I then try via the Browse For More option it can then open.
But if I try from the File Explorer I get the "The file ... is being used by another process" message.
Weird.
Actually, scratch that. Error message appears after attempting to open a file via Browse For More.
I am having the same problems here, something that just started yesterday. I am using version 36, but cannot update because of a bug in subsequent versions that impacts our deliverables. (There is a case open on that.)
So far, I haven't lost any work (that I've discovered yet), but the number of file copies is proliferating. I'm going to do some cleanup on my PC and see if that helps, then reinstall Microsoft .NET framework, if it doesn't.
Hi Diarmaid,
It sounds like you continue to run into difficulty with this error. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Susan,
Thank you for popping in and sharing your experience as well. If you're still getting an error after your troubleshooting, be sure to contact our support team here for a deeper dive.
Hi Leslie. Thanks for responding - apologies for the delay. I'm crazy busy at the moment.
The issue is not with one file. It is with all my Storyline projects. It is sporadic. But heart stopping when it does occur.
I will try and do a screen capture if I can. That will illustrate the issue rather than sending on a file.
I am experiencing this same issue. Using a trial version of Storyline 360, following along with training videos, and I cannot save my project--getting the same error message. Attaching screenshot.
I had re-started my computer a couple times, and the error replicates. In Task manager, the other Articulate processes running in the background are Articulate 360 Desktop Service (32-bit) and Articulate 360 Installer Service (32-bit).
Hi Daniel and welcome to E-Learning Heroes 😊
Thanks for contacting us and sharing that image. It looks like you're saving to a network drive tied to Dropbox.
Please be sure to work on your local C: Drive with your software, files, and assets:
Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive
Good afternoon.
I am having the same issue. It started yesterday and I can't figure a way to fix it. I'm working from a work computer so there is only so much I can do without going through the IT team.
In addition, I have constant crashes when I spend more than 2 minutes away from the program and I am finding extremely difficult to deliver my tasks on a timely manner. This is affecting my productivity.
Is there any current fix to this that doesn't require a reinstallation? I have tried closing the service and saving, I have tried closing all the suite and the program, I have tried restarting the computer, Shutting it down and switching it back on.... Nothing seems to work
Thanks
Daniel
Hello again,
It is still not fixed but I have found a very dirty temporary workaround. Using the feature to save the project if the program or the system crash for whatever reason, I am closing it from the task manager and it is "saving" my content for the next time I open storyline.
Hi Daniel!
I appreciate you reaching out and sharing those details. I'm sorry this is slowing you down!
If you're following these best practices already, I'd recommend connecting with one of our support engineers here to determine the next step to get this resolved!
Good morning. Thank you for getting back to me :)
I have just tested and whereas the crashes still happen on any course, the saving issue it is only happening with this one.
I already have quite a few copies of it as I have tried to save copies following the advice of the program and this thread.
Any ideas of how to fix this course in particular?
Hello Daniel!
Thanks for sharing these additional details with us! Are you running a backup saving application like OneDrive or Dropbox? If so, can you pause syncing and save your project to your desktop or documents folder. Does that cause an error too?
The next step is to bring in our Support Engineers. You can reach out to their team in a support case, and they'll begin working with you directly.
Also, it looks like by replying via email, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
Good afternoon.
I had laready tried stopping the sync from Onedrive but to ensure I did it properly last time I have done it again. Unfortunately, the result is the same.
I am now in the process of creating another material and I am not facing this issue. It seems it is only happening with the file that made me raise the issue.
I will reach out to the support engineers and hope it can be fixed. Perhaps not for this item, since I have just decided to break it in two and I am able to save without issues on this new file, but for the future.
Thanks for your help
Daniel
I am also having this problem. VERY FRUSTRATING. Is there a fix? (I'm running Windows 10)
Happy you reached out C, and welcome to E-Learning Heroes!
So sorry this is causing such a headache. Could you confirm a few steps so we can help troubleshoot?
If you're following all best practices, connect with one of our support engineers here to determine the next step to get this resolved!
Good morning.
Only last week I managed to fix the issue with my IT team. The storyline files had to be whitelisted as the antivirus was causing the conflict.
However, I have now a new issue that is also bothering me. On occasion, when updating articulate, this deletes a file that stops all my Ms office products from starting : vcruntime140
Hello Daniel!
We're happy to help! I've started a support case with our Support Engineers so that we can work with you directly. You'll hear from our team shortly.
I am an instructional designer.
I have a project that was saved yesterday. I am getting this error message. I have a deadline today. Can this be fixed. I need a repair to the file or something.
Hi Patrick! I apologize for the issues you are having.
I want to ask you a couple of questions to begin troubleshooting:
If that doesn't resolve your issue, you can open a case with one of our support engineers.
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