I've been getting this message when I try to save a file. I've created a new file and copied/pasted the content into it, but am getting the same result:
The project file could not be saved
GDI+ could not load image from file. Cache count: 51. Total undisposed cache objects: 51.
Does anyone know what the cause might be, and how I can remedy this?
I tried the import option rather than cutting & pasting the content, and that did the trick. Not sure why I didn't do that earlier--probably the effect of working until 4 am too many nights in a row...
The recovery version contained all the changes I'd made, so I haven't lost anything.
We just released another update of Storyline 360. That release includes a fix for the issue where you would see a “The project file could not be saved. GDI+ could not load image from file” error when saving a file.
Just found this discussion as I am also getting the same error message when I go to save except I have 8 cache counts!
I can see there is an update that I tried to run but it requires me to close the program. I'm not really able to close the program however as can't save my work :(
Do we know what this message is in regards to? And what I can do to save the updates to my work in order to run the update?
The solution that worked for Allan above was to insert the slides into a new file. Have you tried opening another instance of Storyline to import the slides?
Do you get the same error if doing a Save As of the file?
10 Replies
Hi Allan,
So sorry you ran into that error. Our team is looking into this as we speak.
Were you able to save the file successfully? We've seen some customers were able to work around this by importing the slides into a new file.
I'll keep you posted on any new developments!
Thanks, Alyssa!
I tried the import option rather than cutting & pasting the content, and that did the trick. Not sure why I didn't do that earlier--probably the effect of working until 4 am too many nights in a row...
The recovery version contained all the changes I'd made, so I haven't lost anything.
I really appreciate the help!
Allan
That's good to hear, Allan! I'm glad you didn't lose your work. We'll let you know as soon as we get this problem resolved!
Hi Alyssa,
The workarround works but temporairly.
Every 20 minutes we get the same error again and have to reimport the file, loosing the recent work.
It is very difficult to progress our work dealing with this issue.
Please find a solution ASAP!!
Hey, folks!
We just released another update of Storyline 360. That release includes a fix for the issue where you would see a “The project file could not be saved. GDI+ could not load image from file” error when saving a file.
To take advantage of this fix, follow these steps to update your software. Let me know if you have any questions!
That's such good news, Alyssa. Thanks very much to you and the team!
Allan
Hi all,
Just found this discussion as I am also getting the same error message when I go to save except I have 8 cache counts!
I can see there is an update that I tried to run but it requires me to close the program. I'm not really able to close the program however as can't save my work :(
Do we know what this message is in regards to? And what I can do to save the updates to my work in order to run the update?
Looking forward to a potential solution!
Hi Dab,
The solution that worked for Allan above was to insert the slides into a new file. Have you tried opening another instance of Storyline to import the slides?
Do you get the same error if doing a Save As of the file?
Great! I managed to save it in a new file with no problems. The 'save as' was coming up with an error message as well.
Thanks for the help!
Dab
Glad that you were able to save your file, Dab. Thanks for the update.
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