The title (in the Player) does not match the title of the published content.

When I go into the Player, click the "Title" checkbox under "Features", and enter in a title, it shows correctly in the Preview and even after publishing and clicking the "View Project" button. However, when I take those files, put them into a shared drive that gets replicated and use a web address to access the training, then the title doesn't match. It's something totally different. Something that does not exist anywhere. That specific text is no where in the project.

Here's what I've done to troubleshoot: (1) I have a second course where this issue does not happen, so it doesn't have anything to do with posting to a shared drive, replication,etc. And, that's the ONLY thing that's wrong. (2) I tried adjusting the "Current Player" multiple times to adjust and see if that would help. It didn't. (3) I tried unchecking the "Title" checkbox, saving, going back in and re-checking it. (4) I tried deleting everything in the "Title" field and retyping it. (That's what worked on my other project when I had the same issue.) (5) I'm not techy, but I found the "frame" file in my story_content published folder and saw that "title_enabled" is set to "true" and "title_text" is set to the title I want it to be, that's not showing in the published version.

I'd love some help to help me troubleshoot and get this fixed before it goes out to our customers!

1 Reply
Ashley Terwilliger-Pollard

Hi Julie,

Saving or publishing to a shared drive can cause issues within the file, so although it doesn't occur in every file it may still be an issue with this particular file. You'll want to confirm that you're working locally as described here and then viewing the published output as detailed here. 

Also, could that title have been previously associated with the course if you were using a template or built a new course based on the set up of an older one? I'd look into clearing out the browser history and cache in the event it's referencing an older course that you had previously accessed.