The video disapeared from the file when i publish the file to Web

I assume you mean the video is not displayed when you run web-published content locally (on your harddrive). In that case, upload your content to some web server and try again.

בס"ד

Firstly, Thanks for the quick respond, Secondly, when I ran the preview every thing OK the problem is when I upload it to the web. Any suggestion  ?

Thirdly,  would you be so kind and could you direct me whom should I attached  for the invoice of my Storyline Software purchase  that I paid on the net -which I didn't get

Thanks for advance

Tzvi Eizenman

Hi Tzvi!

If videos don't play in your published output, see this article for reasons and solutions.

You can contact our sales team here about an invoice.