There are white vertical lines on the right when using the modern player

Hello Ahmed, 

I'm so sorry to hear you are having this difficulty. Happy to help!

I have a few questions in order to assist you better: 

• Are you experiencing this issue in other Storyline courses you have created? 
• Can you confirm what version of Storyline you're currently running? 

-You can check that in your project from the Help tab and then click About Storyline.

- I'd recommend updating Storyline to the most recent version as we have released a new version today: Storyline 360 (Build 3.71.29339.0).

If you are still having difficulty after updating Storyline, please share your .story file in this thread or privately in a support case so we can take a closer look at your project. 

I hope this helps! 

Hi Luciana, 

Thanks for your quick response and sorry for late mine. 

Here are some answers: 

• Are you experiencing this issue in other Storyline courses you have created? 

No. 

• Can you confirm what version of Storyline you're currently running? 

I have just updated Storyline to the latest version available and the problem still exists. 

I have attached my file. It is empty but I was doing some tests to decide about the wireframe. 

I also published this to web and run on my local browser. 

Thanks in advance for any help. 

 

Hi Ahmed,

Thanks for attaching your file! After testing it, I wasn't able to reproduce those white bars. This would definitely qualify as erratic behavior. Here's an article on How to Fix Unexpected or Erratic Behavior.

I hope this helps!