Three different versions in one?

Hi there, Jim!  Sounds like they've given you a tall order, so let me see where I can help.  😊

To answer your last question first, you could certainly build this in a single course by having each "mode" be an individual scene.  Upon launching, you could have a main page where the user selects from Kiosk 1, Kiosk 2, or Employee Guided, and branches to the right scene accordingly.  

If the simulation will be very complex or potentially need more than one scene, better to make it in three distinct courses.  The same applies if you just want to load the simulation automatically without having to choose the mode.

On to the details...

If you are using Storyline's screen recording tool, it'll be super easy to record the process once, and use that simulation multiple times in the same course.  Each time you insert the screen recording, you choose whether you want the hint captions or mouse cursor to appear.

Something to note - if you insert your screen recording as step-by-step slides, audio won't be included.  You'll add audio to each slide if you would like narration on each step.  Closed captions will only appear on the player for those slides where you've chosen to include them.

So, yes, it's definitely possible to achieve what you'd like!  Record your screen once, add it into three separate scenes, and make your modifications to each.  I know you can do it, and this awesome community will be here to help along the way.  😊