Time out problem on mobile
Jan 11, 2021
By
Chi
Hello, I'm working on an 1 hour course and I'm having trouble with the LMS timeout on mobile.
The course works fine on PC but on mobile I feel like it doesn't ping the LMS correctly, and if the user stay on the course for more than 30 minutes, when they exit the progress won't be saved and the user is disconnected. When resumed, it'll be the last "check point"- meaning the last time they exit and succesfully saved the course (which could be from the very beginning!) All progress in-between is lost.
I tried the javascript LMSCommit(); to at least salvage some of their progress, but no, the "save point" is only when they exit and re enter the module before being disconnected.
Any idea? Thank you.
1 Reply
Hi Chi,
Thanks for reaching out, and I'm sorry you're running into this experience! Have you tried testing your course in a different environment, such as SCORM Cloud, to see if you run into the same time-out error?
We can also help you test your file in SCORM Cloud as well. Just share your .story file with us here!