I hope someone can shed some light on a really really annoying issue i have (started about 2 weeks ago)...everytime i go to hide or unhide an object on the timeline (clicking on the eye icon) the object shifts in the timeline (moves forward or backward). Any suggestions?
Hi, Mandy -- Thanks for reaching out, and I am still doing some research to see if others have reported this behavior previously, but in the meantime, may I ask if you have tried these troubleshooting steps to see if you find improvement? And is this issue isolated to 1 project or is this happening in multiple?
Hi, Mandy -- May I ask if you can also please confirm that you are using the most recent update of Storyline 2? A colleague of mine was able to direct me to a similar issue that had been reported previously to our QA team and should now be resolved. Please see here to download Update 9, and if be sure to let us know if issues persist!
Thanks for the update, Mandy! Just wanted to pop in to let you know that the latest update to Storyline 2 is now Update 10, which your IT can download here. :)
You're very welcome, Mandy! Just so you know as well, when you reply via email the comment will include your signature. You're welcome to stop by the thread and edit that info out if necessary, though.
This is actually an issue that has been shared with our QA Team to investigate. I will add this thread for both user awareness and for update when applicable.
9 Replies
Hi, Mandy -- Thanks for reaching out, and I am still doing some research to see if others have reported this behavior previously, but in the meantime, may I ask if you have tried these troubleshooting steps to see if you find improvement? And is this issue isolated to 1 project or is this happening in multiple?
Hi, Mandy -- May I ask if you can also please confirm that you are using the most recent update of Storyline 2? A colleague of mine was able to direct me to a similar issue that had been reported previously to our QA team and should now be resolved. Please see here to download Update 9, and if be sure to let us know if issues persist!
Sorry for my late response - yes it is across multiple projects, will talk with our IT department about the updates
Thank you
Thanks for the update, Mandy! Just wanted to pop in to let you know that the latest update to Storyline 2 is now Update 10, which your IT can download here. :)
Thank you ☺
You're very welcome, Mandy! Just so you know as well, when you reply via email the comment will include your signature. You're welcome to stop by the thread and edit that info out if necessary, though.
PS- That batcat picture is adorable!
Hi Ali - i have uploaded and installed the updates and I am still having the issue with the timeline...any suggestions?
Hi Mandy,
I have a simple solution. You need to lock this layer if you are not working on it but just hiding or unhiding it.
Hi Mandy!
This is actually an issue that has been shared with our QA Team to investigate. I will add this thread for both user awareness and for update when applicable.
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