Timeline issue with seekbar

Hi Nicholas,

It seems to be some issue related to the timeline.

Can u share the story file so that I can look into the problem and provide you the exact solution you are looking for.

Hi Nick, 

Thanks for reaching out here - and as Priyanka mentioned, we're always happy to take a look at your .story file. 

There are some known issues with the seekbar and video syncing elements that our team is investigating and I just provided an update here. It sounds very similar to the issue you mentioned, so we will certainly keep you posted in regards to any updates. 

Hi...unfortunately I cannot share the .story file as it has corporate information..I can create a generic version and post as an example.

thanks!

Hi Nicholas,

Certainly understand - and if you were able to take a look at the information I shared in the other thread mentioned and it matches what you're experiencing no need to share a copy of your file. Once we have additional information in regards to the seekbar we'll be sure to include in this thread and others that have been tagged for update. 

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where a video would no longer be synced with the slide's timeline after using the seekbar to scrub back and forth through the video. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Thank you Leslie for letting us know.  This is great news!  Just downloaded Update 8.