8 Replies
Karin Amann

I am not viewing the published version. 
When I do the timing (therfore I use the "TIMELINE" at the bottom of the screen) everything looks good.
When I start the "PREVIEW" (at the top of the screen) the timing is wrong.
If I publish the file the timing is ok.
During the work I often use the Preview but that is not possible at the moment.

Ashley Terwilliger

Hi Karin,

I know a few times we've seen discussions of similar here in the forums, and it's something we've shared with our QA team in regards to how the preview button on the bottom of the timeline works vs. the preview button in the top of the Articulate interface. 

When you're ready to test the published output as well you'll also want to make sure you're doing so in the intended publish environment as described here.

Ashley Terwilliger

Hi Karin,

I think that's the opposite of what we've heard before - that the top preview button works the same as the published output, but that the timeline preview towards the bottom of the interface doesn't match with a bit of a lag in starting. 

Is this a recent change for you with the latest update to Storyline? If so, I'd look first at repairing Storyline in case something occurred during the update and then I'd also want to take a look at the file in question. You can share a file here in the forums by using the "add attachment" button. 

Crystal Horn

Hi Karin.  I did a test with your .story on update 10 and update 11.  I noticed that the narration coincided with the bullet points in the timeline preview/playback, as well as in the Slide Preview from the top tab.  It was the same in the published output, as well.  The only thing I noticed that might be off is that the 3rd and 4th bullet points animate in at the same time, as opposed to bullets 1 and 2 which are in sync with the narration.

Is that the main issue, the last 2 bullet points, or were you noticing something more dramatic?