Tin Can "unable to connect to server" error

Oct 19, 2012

I recently added Tin Can support to my company's LMS. Now we can launch Storyline presentations in Firefox, Chrome, and Safari on a PC, Safari and Firefox on a Mac, and Safari on an iPad. The LMS receives exams scores perfectly. We are no longer dependent upon Flash, which is great considering the popularity of the iPad.

Now the problem: I consistently get an "Unable to connect to server" error when trying to launch using Tin Can under Internet Explorer. The presentation launches and runs -- which means it did connect to the server -- but I cannot interact with it because of all the errors in popup windows.

What does IE need that all the other browsers do not?

Thanks!

25 Replies

Matthew Smith

over 8 years ago09/18/15 at 9:36 am (UTC)

I had this problem when publishing as Tin Can. To fix it, in the Reporting and Tracking Options where you have got Launch URL, I simply added a '/' to the default 'story.html'. So it is now '/story.html'

This thread helped me get to that conclusion and I hope this helps someone else.