TinCan Publishing Not Sending Score

Nov 10, 2020

I need to publish a course to TinCan from Storyline, but the system is not pushing the score results and therefore I have no reporting. 

I have tried publishing using the results slide to track, but then the course never sends a 'completed/passed' status to the LMS.

I've tried publishing using the 'course complete' trigger, but then the learners responses are not pushed and they have a 0% score. 

Please advise on how to proceed to send a course complete status as well as the score and responses.

Thank you!

1 Reply
Vincent Scoma

Hi April,

Thank you for reaching out! 

A few questions for you as we dive in here:

  • May I ask if you could share the reporting options selected when publishing?
  • It sounds like you are selecting the appropriate categories; however, your LMS is not receiving this data? 
  • Have you had a chance to test the course in SCORM Cloud to see if you are receiving similar results? 

Usually, when using a result slide and choosing a reporting method ("Complete/Incomplete") should yield the expected results. 

If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread here or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look.

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