I recorded a screencast to describe my learners, how they can use an online-form in Storyline 2. It is necessary to type in their email-adress in this form.
After previewing the course it looks like there is no possibility to type in an "@" in the entry-field.
Within the published course in our LMS, the following appears: When I type in the "@", the system sends the interaction and I get the incorrect-feedback, because I defined the whole adress as the right text. So is there no opportunity to type in a whole email-adress as a correct term?
Hi, Johannes -- Thanks for reaching out with your question! May I ask if you are seeing the same behavior when you test your course in the SCORM Cloud, as well?
Hi, Johannes -- Many thanks for your reply! Would it be possible for you to share your file so that I am able to take a closer look for you? Please use the ADD ATTACHMENT button in the bottom left of the reply box, and you may then browse and upload from there! :)
I created a dummy for the upload to the scorm cloud, I'll attach this one. It is in german language, but the Problem already appears on the 2nd slide, so I think it will be easy to identify.
If you need an english version, please let me know.
Excellent, Johannes -- thanks so much for sharing your file, and I will take a look at soon as I can! If I should find that I need the file to be shared in English, I will be certain to let you know. Otherwise, I will reply here with my findings shortly. :)
Hi, Johannes -- Thanks so much for your patience while I tested your file! As you can see when you click on this link, I encountered the same behavior when I published your course and tested on the SCORM Cloud. I did a search to see if this is an issue that has already been reported, and while I located this thread that seems to be on a similar topic, I am not certain that the suggestions offered would apply here.
I think it would be best for our Support Engineers to weight in with their thoughts on the matter, so I'm going to go ahead and submit a ticket on your behalf. You will receive a confirmation via email shortly. :)
UPDATE from our Support Engineer, Renato, on Johannes' case for anyone who is following along with this thread:
"I can't replicate the issue because I'm using an English keyboard. I found a forum that have issues when entering "@" sign. Here is the link. Please see the resolution pointed out by Justin Grenier."
7 Replies
Hi, Johannes -- Thanks for reaching out with your question! May I ask if you are seeing the same behavior when you test your course in the SCORM Cloud, as well?
Hi, Christie,
I signed up and unfortunately yes, the behavior appears in the SCORM Cloud.
Hi, Johannes -- Many thanks for your reply! Would it be possible for you to share your file so that I am able to take a closer look for you? Please use the ADD ATTACHMENT button in the bottom left of the reply box, and you may then browse and upload from there! :)
Hi Christie,
I created a dummy for the upload to the scorm cloud, I'll attach this one. It is in german language, but the Problem already appears on the 2nd slide, so I think it will be easy to identify.
If you need an english version, please let me know.
Thank you very much!
Johannes
Excellent, Johannes -- thanks so much for sharing your file, and I will take a look at soon as I can! If I should find that I need the file to be shared in English, I will be certain to let you know. Otherwise, I will reply here with my findings shortly. :)
Hi, Johannes -- Thanks so much for your patience while I tested your file! As you can see when you click on this link, I encountered the same behavior when I published your course and tested on the SCORM Cloud. I did a search to see if this is an issue that has already been reported, and while I located this thread that seems to be on a similar topic, I am not certain that the suggestions offered would apply here.
I think it would be best for our Support Engineers to weight in with their thoughts on the matter, so I'm going to go ahead and submit a ticket on your behalf. You will receive a confirmation via email shortly. :)
UPDATE from our Support Engineer, Renato, on Johannes' case for anyone who is following along with this thread:
"I can't replicate the issue because I'm using an English keyboard. I found a forum that have issues when entering "@" sign. Here is the link. Please see the resolution pointed out by Justin Grenier."
Hope that helps! :)
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