Tips for Storyine 2 users on Windows 10

I'll look into that. Are you running into problems? If so please try the steps in the SL2 support article to see if that gets it working.

fyi, SL2 is working great for me in Windows 10, on a virtual machine inside Parallels Desktop 10, on Mac.

Hi Brian, no problems I have a couple of computers so only upgraded to Windows 10 on one of them - it is only running SL2 and is working fine. I just wanted confirmation that SL1and Studio 13 work with Windows 10 before upgrading my main machine.

Hi Nancy,

Storyline 1 isn't officially supported as documented here, but we've seen a few users mention that running through the steps in the article Brian linked to above resolve the initial issues and then works for them successfully. 

Studio '13 is supported and you may need to follow the steps here to activate it post update. 

I am having issues publishing to Storyboards since the switch, is this a known issue?

Hi Mickaela,

Are you using Storyline 1 or Storyline 2? I haven't run into any particular issues with Storyline 2 in terms of publishing and you'll want to make sure that you're publishing to a local drive as described here. 

Thanks for the update Brian. I'm holding off on Win10 upgrade and staying with Win7 until they take it away from me.

As a Storyline trainer, I still have many folks in my workshops who are still on Storyline 1 and I need to be able to run both versions to show/share comparisons. Earlier this year my classes were about 50/50, but now I'm only seeing 2-3 per class on SL1. I may wait until after the new year to see the ratio before the big upgrade.

Did I mention I'm afraid of Windows? I'm not a hater, but Windows has a track record that I'm leery of. While Win7 is by far the most stable OS I think I'll hang on to it until the dust settles. :)

Hi Kevin! Glad that this update from Brian is helpful to you and even helps justify '...until they take it away from me'. Thanks for sharing your class ratios, that's pretty interesting :)

I upgraded to Windows 10 and everything is working fine apart from when I try to export for translation.  I am using SL2, Ofice 2013 on local C drive.  My other computers are still on Windows 7 and I have no issues exporting the word doc for translation on those.  I had the same problems when using 8.1.  It is so frustrating - Aaaaah!  I am seriously thinking of converting back to 7 on all my computers.

Hi Tex, 

Thanks for reaching out here and sorry to hear of the issue you're running into. I was able to find a report filed with our QA team that they're investigating an issue with the export of the .doc file from Storyline 2 Update 6 and Windows 10. I don't have additional information to share at this time, but will share this thread as a part of the report filed with our QA team so that we can update you here once there is additional information to share. 

Hi Tex!

We have seen this in another thread, so I'd like to share a solution that has helped many.

• Ensure you're on the latest update, Storyline 2 Update 6
• Work with all local project files that adhere to the naming path/conventions detailed here
• Close down other MS Office programs 
• Close down other programs that could be taking up system memory, and try with just Storyline open
• Conduct the full repair of Storyline

If after checking into those, you're still running into an issue, could you please  provide a sample .story file that has exhibited this behavior and some detailed steps of how you're able to replicate the behavior. 

I will mention as well that our QA Team is aware of some issues with the functionality, but I do not have a solution or update to share in regards to that if the solution above does not assist.

Thank you Ashley.

Leslie, unfortunately your suggestions did not work and there are no detailed steps to report apart from open the Story file - File -Translation - Export - Word Document with Reference Column - Save.

I did an experiment where I duplicated the file and deleted a number of slides (2 each time) and exported for translation. My course contained 43 slides.  When I got down to 6 slides it exported successfully. Hoorah!!  I decided to push my luck and imported one more slide - wouldn't export.  So I added yet another slide (now 8 slides in total)  just to make sure - same result.   I then deleted the two slides (back to 6) and yet again it exported the slides for translation.  

My apologies for the lengthy experiment - is this any help to you in finding a solution?  Why can't it export more than 6 slides?  Could it be an issue with Storyline?

Kind regards

Hi Tex,

Thanks for sharing those steps - and a lengthly explanation is helpful! Have you tried importing this into a new Storyline file? What about blank random file with more than 6 slides? Since it's limited to the number of slides in this particular file we'd want to look into those elements first, to help rule out corruption issues. 

As Leslie mentioned we're happy to take a look at a sample file, and you can post the .story file here in the forums by using the add attachment button. 

Hi Ashley

Wrong choice of words - I did open a new  Storyline file and imported the slides.  I did another test this morning using a blank random file with only 6 slides and could not export for translation.  I opened another new Storyline file, imported a recent course and was able to export for translation.  

I attach a random storyline file that I managed to export the first time, but when I tried a second time I received the error (also attached).  There are too many inconsistencies to be able to point to any one thing in particular.  Sometimes it works - sometimes it doesn't!!!

Hi Tex,

That file worked fine for me to conduct an export (attached here for you) and I was able to do it a number of times. Since importing it into a new file seemed to work for you, I'd advise that going forward and reviewing all those steps that Leslie previously mentioned. As she said, it's also still with our QA team, but the issue seems to be inconsistent - so we're continuing to take a look. 

Windows 10 killed a whole load of things on my PC but thankfully Storyline 2 wasn't one of them!

Been using SL2 heavily on Windows 10 for ~3 weeks now without issue.

Thanks David for that update - I'm glad to hear it's working for you. 

I use Windows 10 and Storyline 2 works very well.

I not have any problems.

Hi Emiliano,

Thanks for sharing that here. Storyline 2 and Windows 10 are supported elements as per the system requirements, so if you do run into any issues, please let us know. 

Thanks for this information, Brian. Oddly, I downloaded Windows 10 and Storyline 2 worked fine first time. I wonder why it works for some and not others?

Hi Megan,

Are you having difficulty with Windows 10 and Storyline 2 now? They should work normally and you'll see the system requirements in my last reply above. Storyline 1 is not supported in Windows 10 though. 

Hello!

I upgraded (ha ha) to Windows 10 and I also have Adobe CC with Flash 2015. Storyline 2 gives me the 'sign in as administrator' message, so I do that, but then it tells me to upgrade my Flash to version 10 or above. It will not acknowledge Flash 2015. I've made sure it's turned on in IE.

Any ideas? I cannot use Storyline at all!

Hi Carol!

Sounds like you may need to update your Storyline 2 software to the latest update, which is now Update 7.

This should alleviate your issue.

After the last update with Windows 10, I cannot get Storyline 2 to launch. I tried Run as Administrator solution and the problem still exists. When I launch SL2, it will flash on the screen then immediately close. I have tried opening a project and it does the same thing. Anyone else having this issue or know a solution? I have uninstalled and reinstalled SL2 and it still occurs.