Question: Is it possible to stabilitze the TOC so that each section consistently expands/collapses as designed?
Background: I'm struggling with managing to TOCs in my courses. For example, I have a course comprised of 6 sections. I expect each section to expand when the user starts the section and to collapse the section when they finish. When I preview the pre-published course, 3 of my sections did NOT collapse. Once the course was published and placed on my company's LMS, only 2 of my sections did NOT collapse.
Based on the image that you are showing, if you have the menu set to Auto-Collapse as the learner progresses as explained here, it seems that not all of the items were visited and therefore will not auto-collapse.
I apologize for not posting a better picture. I've gone through the prepublished and the LMS loaded version of this course several times. Regardless if I complete every single slide in the sections or just the majority my results are the same. Also, I do have the Auto-collapse option selected. I'm at a loss with what else I can do to resolve this quirky behavior.
I'm reviewing the final email sent and, unfortunately, I don't know what to do with that information. This is no solution provided that could be used to prevent/solve this problem that exist in many of my other courses. Would a real-time discussion help to clarify your findings against the problem that i'm having in Storyline 1?
Reviewing the provided solution, I noticed that the TOC (left pane navigation) displays "ALL" of the slides associated to a given scene. Could my problem be caused by the fact that I am opting to display ever slide on the TOC?
The course in question was created locally and I continue to work on it from my local drive. Could there be another reason behind the TOC quirk? Also, how do I fix the problem in the existing course? That information would be vital as I can transfer the knowledge and fix other courses experiencing similar issues.
I shared a solution in your support case, if you feel like your software has some corruption issues perhaps, I would advise that you repair your installation.
20 Replies
In the attached picture, sections 1, 2, 5 did not collapse (prepublished). Once published, sections 2 and 5 did not collapse.
Hi Kim!
Based on the image that you are showing, if you have the menu set to Auto-Collapse as the learner progresses as explained here, it seems that not all of the items were visited and therefore will not auto-collapse.
Hi Leslie. Thank you for your input.
I apologize for not posting a better picture. I've gone through the prepublished and the LMS loaded version of this course several times. Regardless if I complete every single slide in the sections or just the majority my results are the same. Also, I do have the Auto-collapse option selected. I'm at a loss with what else I can do to resolve this quirky behavior.
You are welcome to share the .story file here if you would like me to take a look.
Thank you for the offer Leslie, but I'm having problem loading the file. I'll continue to try.
Hi Kim! If you cannot load the file here in the forums, you can upload the file here.
Thank you. I have uploaded to the alternate location. Listed below are the details:
Case Number: 00460205
Reference ID: ref:_00D30Txo._50040kGlkc:ref
Case Details: (TOC issues)
Thanks Kim! I'll take a look and respond there.
Thank you. I appreciate the support.
Leslie, here's a quick annotated graphic of my experience. Hope this is helpful.
Thanks Kim! I responded to your case :)
Thank you. I've responded.
Thanks for the additional details Kim!
Hi Leslie,
I'm reviewing the final email sent and, unfortunately, I don't know what to do with that information. This is no solution provided that could be used to prevent/solve this problem that exist in many of my other courses. Would a real-time discussion help to clarify your findings against the problem that i'm having in Storyline 1?
Reviewing the provided solution, I noticed that the TOC (left pane navigation) displays "ALL" of the slides associated to a given scene. Could my problem be caused by the fact that I am opting to display ever slide on the TOC?
Hi Kim!
I have responded to your support case. Please be sure that you are working locally.
The course in question was created locally and I continue to work on it from my local drive. Could there be another reason behind the TOC quirk? Also, how do I fix the problem in the existing course? That information would be vital as I can transfer the knowledge and fix other courses experiencing similar issues.
I shared a solution in your support case, if you feel like your software has some corruption issues perhaps, I would advise that you repair your installation.
Thank you for your time.
Of course Kim :)
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