Hello, I believe my issue may be somewhat related, so I'll chime in here:
We recently upgraded to Storyline 2 and have also noticed some issues with tracking. All our courses are set to track completion based on a final result slide, and the score is being relayed to our LMS (SumTotal) correctly, though the completion status always comes back as "Incomplete".
(For example: A course is set to be completed if the learner passes the final quiz with 80% or greater. Even if the learner passed the quiz with a 100%, the LMS would see the score as 100, but still does not track the course as "Completed".)
Interestingly enough in our troubleshooting, we discovered that if the learner re-launched the course (after going through it once) and closed it immediately after it loaded, it would report back to the LMS as 100% and complete.
Seeing that this wasn't happening before, we tried republishing the archived version with Storyline 1, and the course reported back perfectly. That being said, it's my suspicion that there's a bug in Storyline 2 that needs to be addressed.
I can't seem to find one definitive solution for this problem, so hopefully documenting my issue here will help find the answer. In the meantime, I'm crossing my fingers that we can get all this resolved because my training needs to go out soon! (#trainerproblems).
Any help or suggestions would be greatly appreicated!
***UPDATE*** I just tried testing the course published with Storyline 2 to SCORM Cloud for testing purposes, and completion is tracking fine, so it may be an issue unique to Storyline 2 and SumTotal. Any additonal information or assistance is still needed :)
If the course is completing in the SCORM Cloud, you may want to take a look at the information here. Also you may want to reach out to the LMS team for assistance.
I've perused all the support documentation, and I'm still having issues. I've reached out to our LMS provider, and will post any findings here for any other users who may be experiencing similar issues.
7 Replies
Have you checked the pass mark that you set on the quiz? If this is set to 100% and you get anything wrong, then it would send a fail.
I think I figured out the issue, but I don't know why it happens.
I have 1 True/False slide that student must answer to complete the module, so I have a result slide.
When I publish the module, If I set the reporting to either of the "Completed" options the module FAILS in the SCORM Cloud Test Engine, HOWEVER,
If I set the reporting option to either of the "Passed" options, the module PASSES in the SCORM Cloud Test Engine.
Why can't I have a completion status of "Completed" based on the test score?
Have you tried the setting for Completed/Failed R Barnes?
Hello, I believe my issue may be somewhat related, so I'll chime in here:
We recently upgraded to Storyline 2 and have also noticed some issues with tracking. All our courses are set to track completion based on a final result slide, and the score is being relayed to our LMS (SumTotal) correctly, though the completion status always comes back as "Incomplete".
(For example: A course is set to be completed if the learner passes the final quiz with 80% or greater. Even if the learner passed the quiz with a 100%, the LMS would see the score as 100, but still does not track the course as "Completed".)
Interestingly enough in our troubleshooting, we discovered that if the learner re-launched the course (after going through it once) and closed it immediately after it loaded, it would report back to the LMS as 100% and complete.
Seeing that this wasn't happening before, we tried republishing the archived version with Storyline 1, and the course reported back perfectly. That being said, it's my suspicion that there's a bug in Storyline 2 that needs to be addressed.
I can't seem to find one definitive solution for this problem, so hopefully documenting my issue here will help find the answer. In the meantime, I'm crossing my fingers that we can get all this resolved because my training needs to go out soon! (#trainerproblems).
Any help or suggestions would be greatly appreicated!
***UPDATE***
I just tried testing the course published with Storyline 2 to SCORM Cloud for testing purposes, and completion is tracking fine, so it may be an issue unique to Storyline 2 and SumTotal. Any additonal information or assistance is still needed :)
Hello Joshua!
If the course is completing in the SCORM Cloud, you may want to take a look at the information here. Also you may want to reach out to the LMS team for assistance.
Hi Emily,
I've perused all the support documentation, and I'm still having issues. I've reached out to our LMS provider, and will post any findings here for any other users who may be experiencing similar issues.
Thanks for your quick response!
Thanks for the update Joshua,
Let us know if the LMS is able to assist.
This discussion is closed. You can start a new discussion or contact Articulate Support.