When troubleshooting why a course would not report as "completed", I noticed that when publishing, under the "track using number of slides viewed - minimum number of slides viewed to complete:" I had the choice of 56 slides. However, when in the Story view, I only have 49 slides (which is consistent with the course). Any suggestions on why this is the case or where I might check for slides hidden from me? Thanks in advance.
Check Story View again, making sure to scroll left/right/up/down. Maybe there's another Scene in there you've forgotten about? I often have a Scene titled "Bullpen" to store pages the client doesn't want (but that they may later want returned to the course).
Nowhere else to scroll, but I "expanded all scenes" in story view and did count 56 slides. Then went back into slide view and now counted 56 slides. So I guess I turn my attention to why the course is not reporting as completed upon exit.
I have developed another course for this client with the same publish settings and it reports as completed, so I have to be missing something in this course.
Hi Nicholas! I popped in to check on your case this morning and it seems that Eloisa was able to offer assistance. You should have received an e-mail from support@articulate.com, so be sure to check your spam/junk folder as well so that you can view and respond.
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Check Story View again, making sure to scroll left/right/up/down. Maybe there's another Scene in there you've forgotten about? I often have a Scene titled "Bullpen" to store pages the client doesn't want (but that they may later want returned to the course).
Nowhere else to scroll, but I "expanded all scenes" in story view and did count 56 slides. Then went back into slide view and now counted 56 slides. So I guess I turn my attention to why the course is not reporting as completed upon exit.
I have developed another course for this client with the same publish settings and it reports as completed, so I have to be missing something in this course.
Hi Nicholas!
Thanks for the update. Please let us know if you need us to take a look at your .story file.
Is there a way to supply you with the .story file w/o posting on this public forum?
Absolutely Nicholas. You are certainly welcome to share here privately if you cannot share in the forums.
Done :)
Thank you Nicholas. I see where you submitted your file (00763406) and someone should be assisting you soon. I will follow along as well.
Hi Nicholas! I popped in to check on your case this morning and it seems that Eloisa was able to offer assistance. You should have received an e-mail from support@articulate.com, so be sure to check your spam/junk folder as well so that you can view and respond.
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