Tracking Status

Hi Lanre and welcome to E-Learning Heroes! You can change the LMS Reporting Status if you'd like. Your available settings are:

Perhaps Passed/Incomplete or Completed/Incomplete would be better. You can read more about that in thistutorial.

Thanks Leslie,

I did as you advice, I changed it to complete/incomplete, but unfortunately I'm still getting the same error but with a little improvement. Whenever I take the courts first time by visiting few slides, I get an incomplete status, if I exit and take the course the second time by viewing few more slides, I get failed status.

I wonder what could be responsible for this, as I have tried all sorts.

What else do you think I can do?

Cheers

Hi Lanre! I think that you may need to test what is happening with your course in SCORM Cloud to see if you get the same results. If you do get the same results, please send your .story file to our support team so that they can have a look. If you are not getting the same results, that indicates that there is a problem on your LMS side that you would need to follow up with them about.

Hi there,

We have the same issue: that a user who just clicked through some pages and exit the course, that this attemps is shown as "failed" instead of "incompleted". On the SCORM cloud it behaves different - it is shown correctly as "incomplete" and I contacted my LMS provider.

But they said that there is nothing they can do from the LMS side. Is it possible that there is an issue - inherent to the publishing tool - in Articulate Storyline? Could it be it is the way that the e-learning is constructed by Storyline to send back a failed status if the module is only partially completed?

We are using Storyline 1. Is it possible that this behaves different in Storyline 2?

Many thanks for your response.

Steph

Hi Steph!

How are you setting the tracking options when publishing to LMS?

You can read more about this in the tutorial here.

If you cannot replicate your issue in SCORM Cloud though, it is probably not an issue with the software.

Hi Leslie,

Thank you so much for coming back to me. I checked with our e-learning course provider and they use the tracking option "Completed/Incomplete". Should they use another combination?

When you say it is probably not an issue with the software: do you have any additional information that I could forward to our LMS provider - as they said they cannot resolve it - what they could check or investigate? Just from your experience with it.

Many thanks for your response.

Kind regards

Steph

Hi Steph!

You are welcome to check out this article which outlines some common LMS issues, but if you are unable to replicate the issue in SCORM Cloud, it is something that would need follow up with your LMS.

Hi Leslie! Thanks a lot. I will go back to my LMS provider as the SCORM file behaves correctly on the SCORM cloud but not in our LMS.

Best regards

Steph

Sounds great Steph! Thanks for the update.