Tracking Survey Results in LMS

Dec 06, 2016

Hi everyone,

I've been having a great deal of trouble getting my LMS (OnPoint) to track the survey answers in my Storyline course. The entire course is a survey/assessment where the user evaluates their own progress.

There is a result slide that is tracking all of the questions. The print option brings up all of the questions and responses. When I go to publish, I am using this result slide to be reported to the LMS. I've chosen the correct SCORM option and indicated a Complete/Incomplete report status.

The survey results however are not being tracked in my LMS.

My LMS provider believes there is something that I am not doing in Storyline.

Does anyone have an idea what I might be missing?





3 Replies
Alyssa Gomez

Hi there Christie! The first step I would recommend is testing the course in another environment such as SCORM Cloud, which is an industry standard for LMS testing. You can create a free account there, and upload the SCORM package just as you would in your LMS. Here are the steps you'll need to go through that testing. 

I also wanted to point out this article on Troubleshooting LMS Issues, especially the section on tracking settings.

Alyssa Gomez

You're one step ahead of me! And you're correct - it's safe to assume this is an issue with the LMS. At this point, you'll want to open a support case with your LMS to troubleshoot the issue. They may request a debug log to help identify the problem. Click here to learn how to generate a debug log.

Let me know if you need any further assistance! BTW, I'm loving the pug in your profile picture. :)

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