I've got two serial numbers for Storyline 3 licenses, I need to transfer articulate from an old computer to a new one. I know I need to uninstall Articulate to release the license on the old one, however how can I tell which serial number is assigned to which computer? How can I determine which serial number is activated on my computer and which is on the old computer.
Also, I have articulate storyline 2 hanging around on my computer. Can I safely uninstall that without affecting storyline 3?
Click About Storyline. That will open a window that includes the serial#.
BTW, I always go to Help and Deactivate Storyline before I uninstall it, because that sends the signal to Articulate that you're discontinuing that use of the serial#.
And, yes, you can safely uninstall Storyline 2 without impacting Storyline 3.
Hi Judy,
Yeah, that was the first place I looked. It’s not there in 360….but I think we figured out a work around. We only have two active serial numbers. I assume trying to use one that’s already in use would fail, right?
Sincerely,
George Moureau
IT Director
PICC Excellence, Inc.
706 377 3360
Sorry to hear that 360 doesn't provide this info. Anyway, as you said, you can simply enter a number and, if that one doesn't work, try the other. Good thing you only have 2.
Storyline 360 does not require a serial number, but it sounds like you may have Storyline 3 as well.
Each licensed user can install the software and register the serial number on up to two computers. If you run into any problems with this, you can contact our support team directly to get you back up and running.
4 Replies
Hi, George,
Here are the steps to locate the serial number:
BTW, I always go to Help and Deactivate Storyline before I uninstall it, because that sends the signal to Articulate that you're discontinuing that use of the serial#.
And, yes, you can safely uninstall Storyline 2 without impacting Storyline 3.
Hi Judy,
Yeah, that was the first place I looked. It’s not there in 360….but I think we figured out a work around. We only have two active serial numbers. I assume trying to use one that’s already in use would fail, right?
Sincerely,
George Moureau
IT Director
PICC Excellence, Inc.
706 377 3360
Hi again, George,
Sorry to hear that 360 doesn't provide this info. Anyway, as you said, you can simply enter a number and, if that one doesn't work, try the other. Good thing you only have 2.
Best regards,
- Judy
Hi George,
Storyline 360 does not require a serial number, but it sounds like you may have Storyline 3 as well.
Each licensed user can install the software and register the serial number on up to two computers. If you run into any problems with this, you can contact our support team directly to get you back up and running.
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