Translation export & import don't work

Apr 09, 2019

Hello,

I am trying to use the Translation-function with a .doc file in Storyline, but unfortunately both exporting and importing jam my Storyline completely. Whenever I select the function and choose the file, the "Importing/Exporting translation"-pop up appears, but no progress happens. The bar remains "empty" and Storyline ceases to react to any commands. In the end I have to use Task Manager to end the task.

I have both the files on my local C drive, and neither of the files are not too big – they're actually one of the smallest I have worked with (the Storyline file is under 2 Mb and the word file 32 kb). I have previously edited long courses with audio on every slide and video on several slides, and neither the editing (including audio and video editing) or publishing the courses has been a problem, even though sometimes some function takes a while. This is, however, the first time I am using the translation function. I have tried restarting Storyline and my computer, saving a new copy of both the .story and .doc files and waiting for a long while for the import/export to proceed.

The Translation fuction for the same files work fine with my coworker. As my company works with a lot of localization, it will be an issue if I can't do it myself. Since my coworker has a more powerful computer, I am wondering if the issue is with my PC, but then again translation shouldn't be such a heavy duty, or?

Thank  you very much in advance for any help! I searched for other posts for translations issues, but could not find an identical one.

I also contacted the Support for this, sorry if both starting a discussion and submitting a support case is bad conduct. I just need to find out ASAP if I can do anything about this issue.

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