Translation import does not work

Hi, Pascale -- Thanks for reaching out and sorry for your troubles! 

In some cases, you may find that translating Articulate Storyline content via XML Localization Interchange File Format (XLIFF) doesn't work as expected. You may receive a successful (congratulations) message but find that your course is still in the original language.

If you plan to translate text manually, we recommend using one of the Microsoft Word (DOC) export options in Storyline.

Select the XLIFF export option if you're using a translation tool for automatic or professional translation services.

If you're using XLIFF with a translation tool and your course still doesn't translate as expected, make sure your translation tool is updating caption states properly. You can tell by opening the XLIFF file in a text editor, such as Notepad, and searching for "state."

Initially, the state for each caption in an XLIFF file is "new." When a caption is translated, your translation tool should update the state to "translated."

When you import the XLIFF file back into your course, Storyline will update captions that have a state of "translated." All other captions will be skipped.

If your translation tool isn't updating caption states in XLIFF files, please ask your translation vendor for assistance.

Please let us know if that helps or if you are still having difficulties! 

Hi Christie, thanks for your message.

I want to explain what I did. I exported my SL file into a word doc with reference column, translated it myself (no translation vendor or whatever), and then wanted to import it again. I have done this already a dozen times, and it always worked. I have done this for the Dutch version, and it did not have any problems.

I have to get this work done before end of this week, and still have to record my French voices too.

Hi Christie,

I have once again exported the file, translated everything again, imported back in my SL, and it worked .............................. :-)

Software is really hard to understand ...

Thanks for your help.

Glad to hear you are all set, Pascale! Thanks for the update!

Hi everyone,

I have the same issue. I have translated from English to German and the import doesn't work. I tried to import as a nomal .doc file and I've got also the "Congratulations" message, but I see all the content in english.

I have also checked the slide id's but cannot find any distinctions.
How it is possible to solve these problem?
Thanks,

Judith

Hi Judith,

What version of Storyline are you using? We've seen the behavior in Storyline 2, and I'd suggest going through the steps here first. 

Hi everyone, I have the same issue, using Translation with WORD Document into Storyline 2.  I get the Congrats message but course is still in English.  What is the solution to this?  

The link above that Ashley provides is related to XLIFF, but I am using Word. 

Thanks a lot!

Veronique 

Hi all, I had one to one support from Articulate and they solved the issue for me.  See their reply below:

I tried importing your word document to the project file and it too did not translate the text.

I however was able to translate the text in the project file by doing the following:

1.) Open the project file "90b974bc9450916-Product Risk Management Chinese.story".

2.) Click on File.

3.) Click on Translation.

4.) Export.

5.) Set the Save as type to Word Document with Reference Column.

6.) Click on Save.

7.) Copy paste the Chinese text to their respective rows.

8.) Save the word document.

9.) Access the project file "90b974bc9450916-Product Risk Management Chinese.story".

10.) Click on File.

11.) Click on Translation.

12.) Click on Import.

13.) Navigate to the word document.

14.) Click on Open.

Hello:

  I am working on this English to Spanish.  I'm working out of version 3.  Followed the above steps multiple times, and my closed captions and slides stayed in English.........

Hi Beth!

It sounds like you're trying to translate your course from English to Spanish, but your closed captions were not translated. Is that right?

Did you click File >> Translation >> Export?

If so, closed captions are not included when you export text strings from your course for translation, in which you'll indeed need to export them both separately. Here are some handy tutorials on translating your Storyline 3 courses as well as importing closed captions for narration and videos.

In the meantime, I'm going to submit a feature request for this option on your behalf to our product team! Please feel free to reach back out here or via our feature request form if there's anything else you'd like to see in Storyline or any of our other products! We love new ideas :-)

Thank You.

Maybe this will be a good place to ask: My translation issue seems to be that only part of the file is translated. There are 5 scenes and 4 have the translation, but the fifth does not. I checked the translation file and the translations for that scene are there. Why would it split like that? Thanks.

Hey, John. So sorry that's happening! 

Mind sharing the .story file so I can take a close look? I'm happy to test it on my end and let you know my findings. If you need to keep it private, use this upload link. Also, what version of Storyline are you using?

We'll figure this out together! 🔎