We have a recurring issue with translations in Storyline 2. When we import a translated file, the new text (in Storyline 2) is at a bigger font size than the original. This has been a significant problem for Japanese, Chinese and Thai translations, but is also happening with European languages, including re-imports of English content.
We have also found that question banks are not re-importing correctly, resulting in us having to manually cut and paste questions.
I think there is an issues with text in Stroyline2. Even when you set the text font size in master slides, when you edit the text in the slides it will change automatically. This happens for English as well.
I think Storyline team is working on this issues, might get sorted in the next update, hopefully.
We have seen this issue as well, but we're particularly concerned with the translations because it requires that we either resize every item following import, or that we manually change the type size. We didn't experience this with Storyline 1.
I wanted to test this first. I created a course with a question bank, exported, translated, then imported. All of the bank questions imported successfully.
Do you have a file you can share? or you could just send a question or 2 from the bank.
No, at this point we have not migrated to Stroryline 2 but were going to do that shortly. Definitely do not want to go there if this is an identified issue! Got lots of translations planned and was going to have those done in the new update. Please keep us aware of your findings!
Thanks Emily. Due to the critical level of our need, we will delay the upgrade to Storyline 2 until the importing/translation issue is resolved. It would be too labor intensive for us to do otherwise.
There isn’t a fix – I’m hoping its a one off as we have a lot of these to do (21 languages). I’ll keep you posted.
All the best
Elspeth
Here’s Emily’s reply:
Hi Elspeth,
I tested your file, and the word Document would not translate any of the slides. What I did was copy your question bank slides into a new file, and re did the translate export/import. They did translate as expected. You can see the attached file for reference. I cut it down to only 2 questions for file size.
I would suggest translating the bank slides separately, then copy them back into the original file.
Hello Emily, Is there any news on this ... we are working on a large volume of translations and the resizing issue is causing us a lot of additional work.
22 Replies
Hi Elspeth Timmans,
I think there is an issues with text in Stroyline2. Even when you set the text font size in master slides, when you edit the text in the slides it will change automatically. This happens for English as well.
I think Storyline team is working on this issues, might get sorted in the next update, hopefully.
Thanks,
Srinivas K
Hi Srinivas,
We have seen this issue as well, but we're particularly concerned with the translations because it requires that we either resize every item following import, or that we manually change the type size. We didn't experience this with Storyline 1.
Thanks
Elspeth
yes, this was not there in Storyline 1.
We need to manually change it for now till we get the update from Stroyline 2 team.
Thanks,
Srinivas K
Hello Elspeth,
There is an issue with the text formatting when using the translation feature.
This should be fixed soon. You can read the documentation here.
Thanks Emily.
What about the question bank issue? Is that known too, or a local issue?
Could you let me know what is not importing correctly with them?
They are just missing altogether. So we import the translation document and the translated questions don't import, they stay in English.
We were wondering if this is a known issue ...
Hello Elspeth,
I wanted to test this first. I created a course with a question bank, exported, translated, then imported. All of the bank questions imported successfully.
Do you have a file you can share? or you could just send a question or 2 from the bank.
I certainly hope that is fixed ASAP as I have many translations on the way with customers waiting!
Hi Emily, I'm going to upload the course for you now,
All the best
Elspeth
Hello Jim!
Are you having issues with the question banks, or the text formatting?
Elspeth,
Unfortunately there was no file uploaded. You would need to attach it to the post directly, not through the email.
Hi, I'm going to use the fileshare for platinum support – the content is confidential.
No, at this point we have not migrated to Stroryline 2 but were going to do that shortly. Definitely do not want to go there if this is an identified issue! Got lots of translations planned and was going to have those done in the new update. Please keep us aware of your findings!
Thanks for asking!
Jim
Elspeth,
When you submit the case, could you share the case number so I can follow along?
Jim,
The fix for the translation issue should be available in the next update for Storyline.
Emily
And do you know the date of that next update?
Jim
Jim,
We do not get any timeframes of when updates are released. I will post here when I get any information.
Thanks Emily. Due to the critical level of our need, we will delay the upgrade to Storyline 2 until the importing/translation issue is resolved. It would be too labor intensive for us to do otherwise.
Jim
Hi Jim,
The case number is: # 00444421
There isn’t a fix – I’m hoping its a one off as we have a lot of these to do (21 languages). I’ll keep you posted.
All the best
Elspeth
Here’s Emily’s reply:
Hi Elspeth,
I tested your file, and the word Document would not translate any of the slides. What I did was copy your question bank slides into a new file, and re did the translate export/import. They did translate as expected. You can see the attached file for reference. I cut it down to only 2 questions for file size.
I would suggest translating the bank slides separately, then copy them back into the original file.
If you continue to have this issue, I would follow the steps in this article: http://www.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2
Just reply to this email if you need more help.
Regards,
Emily Burnett
Community Moderator
Articulate Support - http://www.articulate.com/support/
Hello Emily, Is there any news on this ... we are working on a large volume of translations and the resizing issue is causing us a lot of additional work.
Hello Elspeth,
The text/formatting issue will be release in the next update. When that is available I will post the information here.
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