6 Replies
Katie Riggio

So sorry to hear of this crash, Carrie. I'd love to lend a hand!

A few questions to help us explore further:

  • Is this happening with any Storyline file or a specific one?
  • What happens if you try to Export to Word?

..and if you can share an affected .story file with us for testing, that would be gold. We'll delete it after troubleshooting. If that works for you, send it along by using this private upload link!

Thor Melicher

Looking at this thread it may be as simple as associating an .XLF file to open in a program such as Notepad. Storyline wants to 'show you the file' when it's finished by opening the file upon completion.

To associate a file in Windows 10, double-click the .xlf file, choose More, and then select Notepad or the application of your choice that can read a text file.

FYI - Others have reported a similar problem in this thread and hopefully this will help!